Prices showing excluded tax in Customer order Receipt

  • Resolved tp911

    (@tp911)


    4 years, 2 months ago

    I have enabled tax calculations in my Woocommerce site while ago. Before i enable tax, i get the invoice perfectly through your plugin(normal price for items). But after enabled tax, i get item price excluded tax amount for each item.
    I have changed the Woocommerce Tax settings to
    “Display prices during cart and checkout – Including Tax” and Display tax totals – As a single total”.

    But still, i get the prices for items excluding tax in the bill through your plugin. But tax total is displaying perfectly.
    I want to show the normal price(Including tax) for each item in the bill.
    Your response will be more appreciated.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author bizswoop

    (@bizswoop)

    Let me explain more how the default Order Receipt Print templates work with taxes.

    The behavior of WooCommerce based upon their taxes functionality. When Included taxes are included, the line item is separate, but the subtotal and total are identical. The total includes the tax value.

    For example, here is an order from WooCommerce. https://ibb.co/vxmYrW3

    As you can see, the Subtotal is $5.00 and the Total is $5.00. In the bracket, it shows the tax value, for the Print templates, we make the tax as a separate line item as taxes need to be shown to the customer. https://ibb.co/CPYpSSw Due to size limitations of using a bracket for the layout width this is the reason for the separate line item to optimize layout.

    If you select the WooCommerce option to Exclude Taxes https://ibb.co/sW76Rh4

    Now, the Subtotal and Total will be different, as the taxes are not Included in the subtotal anymore, as shown here in this receipt with Taxes are excluded. https://ibb.co/QnpK6P0 and on the receipt template. https://ibb.co/q16g7t8

    I hope that helps clarify how tax line items are shown in the Order Receipt templates based upon WooCommerce tax settings.

    If you would like to remove line items, change styling or change the default Order Receipt templates logic for taxes, you can make customizations and develop your own custom print templates. Here is a great support forum post on custom print templates: https://www.ads-software.com/support/topic/print-template-compatibility-support/ by creating a custom print template, you can modify how taxes are displayed on the order receipt printed.

    Thread Starter tp911

    (@tp911)

    Thanks for the reply. I understood how Tax works in Woocommerce. If “Include Tax ” option selected, then subtotal and total will be same in Woocommerce, i knew that, at the same time the price of each item in the cart will be the normal price.
    I am having this option but in Woocommerce cart, its just fine. But in the print template the price of each items are different wich means the prices are shown after deduct the teax value, we really do not want to show in that way.
    Also the separate line for tax is great fro us too.
    But why the prices of the items are showing like that? That’s our problem.

    Plugin Author bizswoop

    (@bizswoop)

    Sorry if I misunderstood your question.

    Let me add one more clarification on the prices shown on the receipt.

    The item prices on the Print Receipt will be shown based upon the setting “Display prices in the shop” under WooCommerce. Unfortunately, the item prices don’t use the setting “Display prices during cart and checkout”

    If you have set “Display prices in the shop” as Excluding Tax this is why the excluded item price shows on the default order receipt template.

    The print receipt templates shows as the product price cost, same as the details breakdown from WooCommerce Order details page, as shown here: https://ibb.co/88X0CmB

    I hope that helps explain the behavior more.

    Thread Starter tp911

    (@tp911)

    yeah , that’s my question.
    But i am having the settings like Including Tax to Display prices in the shop too….

    But still i am having the prices for items in the cart, is after tax…

    Plugin Author bizswoop

    (@bizswoop)

    If you would like to send a few screenshots to help us better understand the issue or question, we’d be happy to review and understand if there is an issue.

    Just to confirm the behavior for the default templates.

    – Product item prices will display without the taxes applied. Not related to WooCommerce settings
    – Subtotal will display based upon the tax settings of excluding or including

    Thread Starter tp911

    (@tp911)

    Sure…
    Check out the pics attached here….
    https://ibb.co/JycVMpy
    https://ibb.co/wKq1zy0

    Thank you

    Plugin Author bizswoop

    (@bizswoop)

    Thanks for sharing those screenshots.

    Based upon these screenshots, yes. Even with the Included price selected, if taxes are applied to a product item. The item on the print receipt will show after tax.

    Right now, unfortunately, we are not adding any new features or settings for the plugin, we are working hard to switch off Google Cloud Print that ends later this year to a new replacement for users. After this switch, we can evaluate providing settings in the print plugin to let admins decide the Product price option of display value.

    In the meantime, if this is a requirement for your business and customers now, we’d recommend you use our custom print template solution. You can create a custom print template and add logic to show the included price tax logic different from the default print templates we provide in the plugin, https://www.ads-software.com/support/topic/print-template-compatibility-support/ and hire a developer if needed to help create a template if you are not a developer.

Viewing 7 replies - 1 through 7 (of 7 total)
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