• Resolved ocean75

    (@ocean75)


    I am really stuck here and reaching out to all that can help me in this matter.
    Have searched all over various forums and found several solutions I have tried, but not working.

    My site has around 4000+ products and all has been working like a charm.

    All products are set in Woo to be able to back-order, so if product is in stock or not in stock it can be ordered. This has worked fine for a long time.

    This week I noticed that suddenly products get the following message:

    “Product is out of stock and unavailable”

    This is not happening on all products, but a lot.

    When I enter Woo back-office and just press “update” on the product all is good again, but after a few days the issue happens again and product can not be ordered.

    Have tried to disable plugins, add snippets to functions.php in the theme etc etc.

    But issue persist and I am getting “desperate” to get this fixed, I am stuck.

    Can someone help me?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    I’m wondering whether caching is playing a role here – Do you have any caching plugins installed? Can you share a copy of your status report as found under **WooCommerce > Status**?

    Thread Starter ocean75

    (@ocean75)

    Hi RK

    I have WP Rocket caching, no difference when disable.

    Notice that prices disappear from product overview inside Woo back-office, when just press update prices are back.

    It seems to be a bug either in Woo or Theme, most likely Woo since it does not help to change Theme.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://industri.asafety.no
    Site address (URL): https://industri.asafety.no
    WC Version: 4.6.2
    REST API Version: ? 4.6.2
    WC Blocks Version: ? 3.4.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.6.2
    Log Directory Writable: ?
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: –
    Language: nb_NO
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.12
    PHP Post Max Size: 16 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 1000
    cURL Version: 7.61.1
    OpenSSL/1.1.1c
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.17-MariaDB
    Max Upload Size: 16 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 4.6.2
    WC Database Prefix: j3exh_
    Total database st?rrelse: 90.34MB
    Database data st?rrelse: 62.86MB
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    ### Post Type Counts ###
    
    attachment: 1915
    b2bking_custom_field: 10
    b2bking_custom_role: 3
    b2bking_group: 5
    b2bking_rule: 38
    blocks: 8
    csp_rules: 26
    def_reg_fields: 10
    featured_item: 8
    flamingo_contact: 3
    flamingo_inbound: 6
    nav_menu_item: 11
    oembed_cache: 2146
    page: 19
    post: 2
    product: 442
    product_variation: 3973
    shop_order: 22
    wpforms: 1
    wpsl_stores: 4
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (20) ###
    
    Algori PDF Viewer Lite: av Kevin Bazira – 1.0.7
    iThemes Security: av iThemes – 7.9.0
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    B2BKing: av WebWizards – 2.5.0
    Facebook for WooCommerce: av Facebook – 2.1.4
    Jilt for WooCommerce: av Jilt – 1.7.9 – Installert versjon ikke testet med aktiv versjon av WooCommerce 4.6.2
    Kadence WooCommerce Email Designer: av Kadence WP – 1.4.3 – Installert versjon ikke testet med aktiv versjon av WooCommerce 4.6.2
    Google Ads & Marketing by Kliken: av Kliken – 1.0.6 – Installert versjon ikke testet med aktiv versjon av WooCommerce 4.6.2
    Loco oversettelse: av Tim Whitlock – 2.4.4
    Perfect Brands for WooCommerce: av QuadLayers – 1.8.5
    Svea WebPay for WooCommerce: av The Generation – 3.0.0 – Installert versjon ikke testet med aktiv versjon av WooCommerce 4.6.2
    Brukerrolleditor: av Vladimir Garagulya – 4.56.1
    Vevida Optimizer: av Jan Vlastuin
    Jan Reilink
    Brian Stal – 1.4
    
    WebP Converter for Media: av Mateusz Gbiorczyk – 1.5.1
    WooCommerce Produktvedlegg: av theDotstore – 1.6 – Installert versjon ikke testet med aktiv versjon av WooCommerce 4.6.2
    WooCommerce: av Automattic – 4.6.2
    WP Rocket: av WP Media – 3.7.5
    WP Store Locator: av Tijmen Smit – 2.2.233
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    YITH WooCommerce ?nskeliste: av JA – 3.0.15
    
    ### Inactive Plugins (1) ###
    
    All In One SEO Pack: av All in One SEO Team – 3.7.1
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    maintenance.php: maintenance.php
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: ?
    Currency: NOK (kr)
    Currency Position: left_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Butikkbase: #210 - /
    Handlekurv: #209 - /cart/
    Til kassen: #208 - /checkout/
    Min konto: #207 - /my-account/
    Vilk?r og betingelser: #1071 - /vilkar/
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.12.3
    Parent Theme Author URL: https://www.uxthemes.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
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    flatsome/woocommerce/checkout/terms.php
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    flatsome/woocommerce/content-product_cat.php
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    flatsome/woocommerce/notices/error.php
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    flatsome/woocommerce/single-product/rating.php
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    ### Jilt ###
    
    Plugin Version: 1.7.9
    Jilt API Version: v2
    Jilt API Authentication Method: OAuth
    Jilt API Connected: ?
    Linked to Jilt: ?
    Enabled: ?
    WooCommerce API: ?
    
    ### Action Scheduler ###
    
    Fullf?rt: 1?135
    Oldest: 2020-10-09 10:29:40 +0200
    Newest: 2020-11-08 12:02:00 +0100
    
    Mislykket: 2?923
    Oldest: 2020-08-27 14:44:52 +0200
    Newest: 2020-11-08 11:22:02 +0100
    
    P? vent: 2
    Oldest: 2020-11-08 12:17:00 +0100
    Newest: 2020-11-08 19:52:05 +0100
    
    
    Thread Starter ocean75

    (@ocean75)

    I am closing this topic now since I found the problem and have solved it.

    My issue was WP Rocket caching plugin that broke everything, all worked before but after their update to version 3.7.5 the issue broke my site.

    So now I using PLESK PRO wordpress admin tool and have activated NGINX caching and using the FLATSOME theme own performance features.

    Site works like a charm again.

    So if you have the same issue, WP Rocket might be the reason.

    Disable WP Rocket, update all products and see if the error reoccurs after a few days.
    If not, solution is to delete WP Rocket.
    If reoccurs, you have a different bug ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Prices vanish and “product out of stock and unavailable” message’ is closed to new replies.