Prime Mover

  • Resolved lgbell2005

    (@lgbell2005)


    3 years, 9 months ago

    Hi,
    Nothing seems to be working.
    I’m trying to migrate a sub-site to another Azure multi-site sub site. Firstly the site failed not export fully but I found the .wprime file through site files. I’ve tried the FTP but once the file is uploaded to either import or export folders for the subsite they do not show in the packages page when I refresh.
    I need this done for a school project so urgently but it’s not happening.
    Help!
    Regards,
    Laurence

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Codexonics

    (@codexonics)

    Hi Laurence,
    Thanks for using Prime Mover! First, if the package does not appear on the package manager – it appears corrupted. It cannot be restored since it is incomplete.
    Can you please do an export again on the source site and make sure it completes? Once you see Export done or Export completed – try doing a restore again using FTP method and it should appear in the package manager.
    If you have problems re-creating the package or it still does not complete, please send us a bug report via WordPress admin/network admin using Prime Mover -> Contact Us and fill-in all the required for us to troubleshoot this issue. Alternatively, you can use this contact form.

    Thread Starter lgbell2005

    (@lgbell2005)

    HI,
    Thanks for getting back to me soooo fast!
    It didn’t work again so I’m sending you the bug report.

    Plugin Author Codexonics

    (@codexonics)

    Hello Laurence,
    Sure thanks – we will check this one as soon as we have all the required info. In the report, please specify the source site and the target site (including source and target blog Ids if applicable) so we can check on it as well. Thanks again ??

    Thread Starter lgbell2005

    (@lgbell2005)

    HI Guys,
I've sent the error log,
The source site is https://britannicashanghai.tech/sciencefair/  (3)-Blog ID

The target site is: https://britannicashanghai.azurewebsites.net/sciencefair2021/   (6)-Blog ID

I've sent the error log but here it is again.

Thanks very much,
Laurence
    Plugin Author Codexonics

    (@codexonics)

    Thanks Laurence, we received the long logs in our debug report system. We’ve replied already so please check. Let’s follow-up there thanks!

    Thread Starter lgbell2005

    (@lgbell2005)

    Wow, thank you for your prompt support.

    That's totally amazing!
Thank you so much for your help.
Just in time too, as students will upload this week.
Fantastic plugin, unbelievable support.
I'm going to get the school to purchase the pro version for backups.
Once again, thank you so much!
Will mark the query resolved.
Regards,
Laurence
Viewing 6 replies - 1 through 6 (of 6 total)
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