Hi @mertzsor,
To better assist with sorting out what problem your client is having with Jaws for Windows and WordPress, a little more information is required. What version of Jaws for Windows is your client using, and what browser and version of that browser is being used. Second, while we are making every attempt to ensure that WordPress and its bundled themes and plugins work out of the box with assistive technologies and browsers, we cannot guarantee that third-party plugins will not introduce conflicts. Based on the list of active plugins you’ve posted here, and based on having worked with some of these as a screen reader user, I can foresee some issues. I would suggest that, if your client has not already done so, she ensure that she is using the latest version of Internet Explorer, (IE 11), and the latest version of Jaws for Windows, (version 18). Screen readers like Jaws are hard-coded to work best with specific browsers, and the browser that Jaws for Windows works best with is Internet Explorer. Should upgrading either the browser or screen reader not be possible, (Jaws upgrades get expensive), the next best option is to switch and use Fire Fox latest and NVDA instead. If neither of these are an option, I would still suggest deactivating all plugins, and then re-activating one at a time, testing the problem points before each re-activation. Going through your list of active plugins, I’ll make some notes.
Contact Form 7 (ver 4.6.1) Contact Form 7 can create accessible forms, and so Contact Form 7 Accessible Defaults (ver 1.1.4) is not necessary. I’m noting this in case this particular plugin happens to be the one creating the conflict.
ET (Elegant Themes) Shortcodes (ver 1.2) This is a premium plugin, and so, (should it be the plugin causing the conflict), the licensee wil need to contact Elogent Themes support to try to resolve the issue.
JetPack (3.9.4) The latest version of Jetpack is 4.6, and I would recommend updating to the latest version. I use this plugin across multiple sites, (including client sites), and it does not cause the problems with Jaws that you are experiencing.
Meta Slider (3.4.1) At this point in time, there are no up-to-date accessible slider plugins, and so if this is the plugin that’s creating the issue you will either need to code your own slider or test and then use another plugin.
Recent Posts Widget Extender (0.9.9.5) This plugin does not yet have an update for 4.7.2, and so if it is the one causing the conflict, you may want to consider disabling it until an update is available, or finding another plugin that does the same thing this one does.
RSS Image Feed (4.2.5) is compatible up to 4.5.6, and has not been updated to work with 4.7.2. You will want to look for either another plugin, or customize the site’s theme via a child theme to add this functionality if this plugin is causing the conflict.
Widgets on Pages (0.0.12) is also only compatible up to 4.5.6, and you’ll want to either find a comparable plugin to add this functionality, or customize the site’s theme via child theme to add widget areas to the site. These last two, (images in RSS feeds and being able to add widgets where you need them), are theme territory according to WordPress best practice.
If there’s anything I haven’t covered in this reply that you think is missing, feel free to reply with further questions, and I or someone else will try to help as best we can.
Good luck,
Amanda
