Printful live shipping not working properly

  • We’ve been having an issue with the Printful plugin live shipping feature.

    The Issue: The Printful plugin is not allowing customers the ability to check out as the shipping option does not update as it has been successfully doing within the past. The error displayed within the cart is ‘No shipping options were found for [location]’.

    Steps taken:

    1. Contacted Printful support and directed to do the following:
      • Disabled live rates in?Printful?and then refreshing data and then re-enabling it again to see if the store would now sync correctly
      • Tested if the shipping would work by selecting the option to display the free shipping method within?Printful?on the site. The result was nothing was changed regarding providing a shipping solution
      • Confirmed that no other other flat rates set up in your WooCommerce shipping
      • Printful’s team located the following error “ERROR: Invalid API key”, and followed the following steps by going from your WordPress account ->?Printful?-> Settings -> Select Reconnect
      • Generated a second Printful store and then regenerated API keys with the following you WooCommerce > Settings > Advanced > Rest API > Add Key > Permissions > Read/Write > Generate API key (don’t leave the description blank) > Copied API key to Printful
    2. Waited for Printful’s direction after following the steps and was informed by Printful that they are currently not receiving any request for the shipping rate from the site, and since this is the case for the storefront they are not able to provide the shipping rate for the items.?The issue is specified as \Printful_Shipping::woocommerce_cart_shipping_packages

    We were directed to utilize this platform to see if anyone else is experiencing this as well on their and and if they can assist toward a resolution for this issue.

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  • I posted his in another thread but from memory I beleive this is caused my using the new blocks version of the Checkout page.

    I had to revert back to the Classic version the Checkout page which is annoying as the new blocks version much nicer.

    This is likely due to the Printful plugin only supporting 8.2.2 which tbh is not good enough :/

    • This reply was modified 7 months, 3 weeks ago by jaceborg.
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