Printful setup

Hi @jr54,

No, we don’t have any documentation for this. You don’t need to do any settings on Shipment Tracking plugin for Printful setup.

Thanks

Thanks Zorem. Have made a Printful shipment and AST has entered tracking number to the module in Edit Order page. The confirmation email sent out includes a shipment section but the Track Your Order link and tracking number link seem to be blank …

<a class="tracking_number" href="" target="_blank" style="font-size: 14px; line-height: 19px; display: block; margin-top: 4px; color: #202020; font-weight: 400; text-decoration: underline;">FN240232652GB</a>

<a href="" class="track-button" target="_blank" style="background: #f8a400; padding: 10px 15px; display: inline-block; border-radius: 3px; margin-top: 2px; text-align: center; min-height: 10px; white-space: nowrap; font-weight: 400; text-decoration: underline; color: #000; font-size: 14px;" bgcolor="#f8a400">Track Your Order</a>

Maybe Printful pass the shipping provider name that are different than the shipping provider names on the AST shipping providers list that’s why tracking link are blank.

Printful use a dedicated tracking page for all their shipments (https://myorders.co/tracking/…) and I believe this is where all links should go?

The first shipment was via a carrier on the AST list, and second appears, I believe correctly, as Latvian Postal Services.

Still trying to debug. Does the AST plugin have any effect on how Printful would push tracking info to the order notes in Woocommerce.

They are saying “it seems that the AST App may be causing issues between your Printful information being pushed to your WooCommerce account.”