Printful Synchronizing 403 Error When Using TranslatePress

  • Resolved vdemers

    (@vdemers)


    2 years ago

    Hi, when I install TranslatePress (Free version) on my website, Printful stops synchronizing (REST API disconnection) and I get an error 403 message. If I clear the website cache and refresh Printful data, it works again, but a few hours after it disconnects again. That doesn’t happen when I disable TranslatePress.

    I wrote to Printful, but they said the problem is not on their side.

    How can this be solved (I would like to keep using TranslatePress).

    Thank you,

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter vdemers

    (@vdemers)

    Following up on that topic :

    Here is Printful solution to the problem : stop using TranslatePress:

    We can confirm that our integration works with non-English characters as well. Some plugins might cause issues like this as our connection is not checked to support all plugins that WordPress offers. So we suggest using ones that work and don’t cause connection issues. Since using the TranslatePress plugin causes a connection issue to your Printful account, we suggest disabling this specific plugin.

    If there’s something else that we can help you with, just let us know!

    Best regards,

    Bambi K. | Customer Support

    Denis

    (@sdenis)

    As this seems to need further investigation my suggestion would be to create a ticket at:
    https://translatepress.com/support/ask-a-presale-question/

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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