Printing addon – Cannot resize before print

  • Resolved sunterien

    (@sunterien)


    4 years, 2 months ago

    Hi, I use printing addon on my site, however I cannot resize pictures before print. When you check your demo site https://enviragallery.com/demo/printing-addon/ you will see that the addon behaves in the same fashion, so the problem is not on my side (I’ve tested on Chrome, Brave and Edge).

    Also some picture are split on 2 or 3 pages and there is no way to make it print on one page because I can’t reduce size in the print window. When I open the picture in a new tab and use browser’s native printing dialog, everything is fine.

    How can I make the picture fit to page no matter whether I choose landscape or portrait?

    Also, I did sent ticket asking for the help in this matter, but I think the support guy was not able to resolve this issue and after 2 weeks, he stopped communicating with me.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi, @sunterien!

    I was the person handling your ticket on this issue. I tried to look for it, but it is not appearing anywhere in our system, strangely. I’m really sorry about that.

    Could you send in another with this information? I see the issue on your own site, but on the demo site, it does seem to work fine for me in both portrait and landscape:

    https://share.getcloudapp.com/o0u8ryYo
    https://share.getcloudapp.com/WnuJLz5d

    On your site, I see an issue only with the portrait mode. I see it spill over onto a second page; I didn’t find one that spilled onto three, but I also didn’t check every single image in your galleries.

Viewing 1 replies (of 1 total)
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