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Hi @mikes46,

Greetings from CookieYes!

Could you provide us with more information about the issue you are facing, such as a screenshot or your website URL? This will help us to provide a more precise solution.

Hi @mikes46,

This thread has been inactive, so we will mark it as resolved now. Please feel free to open a new thread or follow up if you have any further questions or still need help.

How can I upload an image please?

I get a message saying file uploading is disabled!

Hi @mikes46,

You can upload the screenshots using any free image hosting tool and share the link here.

https://we.tl/t-w8xDP8S27s

Hi @mikes46,

It’s great to hear from you! We can see from your screenshot that you’re currently using our legacy version. We’ve revamped the plugin recently with a new interface and code base similar to our web app.

We’ve worked on resolving the concern you raised in our revamped version. We highly recommend migrating to the revamped version to take advantage of these improvements. The migration process is designed to preserve your existing settings, ensuring a seamless transition. You can find step-by-step instructions in our documentation article at this URL: https://www.cookieyes.com/documentation/ui-migration/. Following the guidelines in the article, you can connect the plugin with the web app using your existing cookie scanner credentials.

Let us know if you need any help with the migration process.