Private auth losing its connection again

  • Resolved ralpharama

    (@ralpharama)


    1 year, 9 months ago

    Hi again! I repoted an issue a year ago about private auth losing its connection – https://www.ads-software.com/support/topic/private-authorization-method-keeps-on-losing-its-connection-to-google-analytics/
    And you kindly increased the threshold before it did this, and it did work mostly for a long time, but I find now it is again disconnecting every week and losing its settings ??

    I wonder if the the new GA4 version will use the same auth method and have the same problem, or will it be a new thing? In which case I’ll simply wait!

    I also wonder if we could somehow add an email or other alert somehow when the auth fails and is wiped? It’s not a big issue to reconnect it, but sometimes a day or two will pass before it is noticed and then people are angry!

    Also, is Public Authorization any more robust in this sense? Will it disconnect and wipe its setting less than Private? I see you recommend Private Authorization but I wonder if there’s any reason not to use Public if we don’t use anything other the default settings? i.e. Is the data secure with Public? Any other disadvantages?

    Thanks again for all your work on this.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Presslabs

    (@presslabs)

    Hello @ralpharama ,

    Thank you for reporting this issue.

    We have an internal alpha version of the plugin that supports GA4, yet it is not yet ready for public and production use.

    We have re-worked the entire authorization mechanism for GA4, but the fail-safe is still the same as this public version.

    We’ll run some more extensive tests internally and perhaps re-work even this fail-safe mechanism to prevent further issues.

    Also, thank you for the suggestion regarding e-mail notifications on disconnect. We’ll take that into account and perhaps implement this feature for the GA4 version of the plugin.

    I’ll keep this thread open so I can notify you when the new version is ready.

    Thank you,
    ~Cristian @ Presslabs

    Thread Starter ralpharama

    (@ralpharama)

    Thanks Cristian, I look forward to trying the new version when it is ready. If you need any testers, do let me know.

    Plugin Author Presslabs

    (@presslabs)

    Hello @ralpharama ,

    The new version with GA 4 support is in testing right now.

    If you want to test it on a staging site, please get a copy from here: https://dl.presslabs.net/temp/toplytics-v41.zip

    Manual install is required.

    Once testing is completed we’ll release it here as well.

    Thread Starter ralpharama

    (@ralpharama)

    Thanks for the reply but in the end we wrote an in-house solution for this as we couldn’t wait any longer. Best of luck in the future with this though.

    • This reply was modified 1 year, 5 months ago by ralpharama.
    Plugin Author Presslabs

    (@presslabs)

    Thank you for your support and feedback.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Private auth losing its connection again’ is closed to new replies.