Private channel stopped working

  • Resolved maitezm

    (@maitezm)


    6 years, 7 months ago

    Hi,

    Firstly, thank you for developing this plugin – exactly what I need! But the reason I’m here: I set up two channels, a public and private one. The public one is read-only for anonymous users and the private one is not accessible to anonymous users at all. Yesterday both channels were functioning as intended. Today, however, the public channel works fine, but the private channel displays the message “You are not allowed to enter the chat.” even when users are logged in. It’s so odd since the public channel continues to work as expected, detecting who is logged in and who not correctly.

    Also, I tried turning on the debug mode, but it only displayed the red square underneath the public channel, not the private one. And the private one is inaccessible to all user-roles, when it should be accessible to all logged in users, regardless of the role.

    Thank you for your time!

    Maite

    • This topic was modified 6 years, 7 months ago by maitezm.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Marcin

    (@marcinlawrowski)

    Hello @maitezm,

    Please check on General settings (Wise Chat Settings page) what roles are allowed to enter the chat.

    Please contact us directly on https://kaine.pl in order to get faster support.

    Thank you and have a nice day.
    Marcin

Viewing 1 replies (of 1 total)
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