Private window in Firefox not loading Afterpay correctly

  • Hi,

    Is it normal that using a Private window in Firefox would result in Afterpay not loading correctly? On cart page the button displays with no background, and on checkout no payment breakdown loads after selecting Afterpay. I have tested with Google incognito and it works fine. Safari private browsing is also ok. Just seems to be Firefox private window for some reason.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @kds26,

    Thanks for raising this concern. The team would be happy to help troubleshoot this with you. Please provide a link to the website where the reported behaviour can be replicated.

    Thank you.

    Thread Starter kds26

    (@kds26)

    https://solarcampingaustralia.com.au/

    Using Mozilla Firefox private browser. On cart and checkout page.

    Thread Starter kds26

    (@kds26)

    Hi, have you been able to replicate this? Thanks.

    Hi @kds26,

    Thanks for following up. Yes, the team were able to replicate the reported behaviour and are currently investigating potential solutions. They suspect that it has something to do with top-level cookies on the afterpay.com domain causing Mozilla to deem the messaging’s Placement API as a potential cross-site tracker (which it is not).

    Has this been reported by any customers, or internal testing only?

    Thank you.

    Thread Starter kds26

    (@kds26)

    Thank you for the reply. I haven’t had reports from customers, only through internal testing at this stage.

    Hi @kds26,

    It has now been confirmed that this is caused by Firefox’s tracking protection. The team are still exploring solutions. This may take some time to completely resolve, as it may require several domain migrations. However, the JS Library itself is hosted on squarecdn.com rather than afterpay.com, so the solution is unlikely to require an update to the Afterpay Gateway for WooCommerce plugin.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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