Pro

Hi @chrisdubea ,

Thanks for reaching out!

May I know if you have download the pro-version that you purchased and installed manually like this, please?
https://ninjateam.gitbook.io/filebird/introduction/how-to-update/how-to-update-filebird

Kind regards,
Alina

Yep.

Exactly what I did

• This reply was modified 1 year, 6 months ago by chrisdubea.

This is what I see.

Evidently Filebird Pro <> Filebird Document Library (Pro).

• This reply was modified 1 year, 6 months ago by chrisdubea.
• This reply was modified 1 year, 6 months ago by chrisdubea.

Hi @chrisdubea ,

Sorry that you made a wrong purchase!

So, please note that it is against this WordPress forum to provide you with a pro-version support. But I guarantee you 100% that your issue would be resolved, please reach our team here using any of the support options to get the premium-version support:

ninjateam.org/support

See you ??
-Bruce

Fairly unhappy about this less than obvious differential.

Combine that with the fact that all the links to buy FileBird Pro go no where makes me suspect some sort of unscrupulous activity.

Etc:

https://1.envato.market/FileBird-Premium goes to

https://www.ojrq.net/p/?return=https%3A%2F%2F1.envato.market%2Fc%2F418490%2F275988%2F4415%3FsubId1%3Dbuy-filebird-trial-demo%26sharedid%3Dfilebird%26u%3Dhttps%253A%252F%252Fcodecanyon.net%252Fitem%252Fmedia-folders-manager-for-wordpress%252F21715379%253Flicense%253Dregular%2526open_purchase_for_item_id%253D21715379%2526purchasable%253Dsource%26svlink%3D2017584%26level%3D1&cid=4415&tpsync=yes&auth=5621b91c30354f3d

Which is a dead end.

I’m glad I paid for this with Paypal.

Hi @chrisdubea ,

Again, please note that this forum does not support discussions regarding pro-version, you can reach us here to continue discussing further about your reimbursement and to get the proper link where you can get the one you want:

ninjateam.org/support

Regards,
Bruce