Pro Galleries not displaying after changing Site Address

  • So I’ve built my site on a subdomain, got everything working – all the posts use a Pro Horizontal Gallery, these are absolutely crucial to the site.
    Changed the site address to the root, moved a copy of the index.php and the .htaccess files over and at first glance everything was fine, but when I open a post there is a blank space where there should be an image gallery.
    I then attempted to edit a gallery (in the post editor, clicking on it) then I get an internal error 500.
    I disabled the plugins on the site, tried to reset the options in nextgen gallery and got a major error:
    Exception thrown
    not defined for ExtensibleObject

    which was site wide, i then had to log in to the ftp and disable the next gen plugins from there to gain access again.

    I have spoken to support and they have a “patch” to fix it, which doesn’t work on my site apparently.

    This morning I have reinstalled the plugins after completely deleting them (but not my galleries) and now I can see all the galleries correctly in the editor, but they still do not appear on the website. I can however add a basic thumbnail gallery which does work on the website, however it completely ruins the site design – and I’ve paid for the plugin purely to get the gallery type we were using.

    Does anyone have an idea why the galleries would not be displaying on the site (have tried different machines and browsers just in case…)?

    Biggest issue is that the new site needs to be live asap as we are getting published in a magazine today, the longer we don’t have the images the more the time taken to build a new site is wasted!

    I can’t believe something like changing the site address can have such a catastrophic effect on this plugin – surely it’s very common to have a new wordpress site built on a subdomain?

    https://www.ads-software.com/plugins/nextgen-gallery/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor photocrati

    (@photocrati)

    Just a reminder @barireid , we have our developers checking into this for you. In most cases having the site url and wordpress url be different shouldn’t be an issue, but some hosting environments have an easier time with this than others. We’ll update you as soon as we have found a solution for your site.

    -Becky

    Thread Starter barireid

    (@barireid)

    I have had to take the step of moving everything to the root so that the site and wordpress url match – and the galleries all work as they should now.

    This issue should be documented and recognised as a limitation, if the support team have “a patch” to run to fix it, it must be common, a quick note in the FAQ would have saved me hours

    please also note that I have removed the user I created for you to access my site

    Plugin Contributor photocrati

    (@photocrati)

    @barireid – Well that makes it difficult to resolve what is causing this to happen if we can’t access your site. As mentioned, having different URLS works in most cases, but yours was an isolated issue. We created a patch for you and a few other users where this is happening. That patch worked for the other users, but didn’t for your site for some odd reason. Please restore the user account if you’d like us to help resolve this issue for you. Thanks! ??

    -Becky

    Thread Starter barireid

    (@barireid)

    as you know there was a great time pressure on this, I did what I had to get it to work, the problem is no longer replicated as I have moved all the files around to compensate for the issues your plugins generated with this simple change to the site – so there is no reason you would need access to the site.
    It has cost me hours trying to resolve it all – if this solution was made clear at the outset I could have saved myself a lot of time and just moved everything, as mentioned above you should make it very clear that having different urls is a known issue with this plugin as it’s how a lot of people structure their websites

    Plugin Contributor photocrati

    (@photocrati)

    @barireid – The issue with differing addresses between the WordPress and Site URL are almost always site specific because as a rule this is not an issue for most sites using this type of non-default configuration.

    There can be many contributing factors to the issue at hand as you saw it but we can also completely understand and respect your wishes that our assistance is no longer wanted with your installation.

    I’m happy to know you have things working and we do apologize for any of these inconveniences you are describing that you feel should be attributed to NextGEN Gallery.

    Thanks, again!

    – Cais.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Pro Galleries not displaying after changing Site Address’ is closed to new replies.