Pro Grid Album not working

  • Thane

    (@thanewest)


    2 weeks, 6 days ago

    On the first pageview the grid of albums will open in the lightbox when clicked, with a filmstrip of thumbnails at the bottom of the lightbox which it cycles through. On the second pageview – refreshing the page – clicking on a album opens the lightbox with only the first image and no filmstrip of thumbnails of images in the album… I can save settings in Nextgen and that will allow the Pro Grid to work properly again for 1 pageview. I can clear Transients from cache and that will also allow the Pro Grid to work properly for 1 pageview. It’s obviously an issue in Nextgen, it seems to be storing some config in transients incorrectly or something.

    Tested running only Nextgen plugin and Nextgen Pro, no change. Tested change to default theme, no change. Tested change php from 8.1 to 8.2 to 8.3, no change. Verified no cache conflict, no plugin conflict, no theme conflict. Error log is empty, debug mode for WP shows clean.

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  • Hi @thanewest,

    We’d be happy to help!

    It seems that you are using the paid version of NextGEN Gallery. If you have an active license subscription with us, could you please submit a support ticket through the NextGEN Gallery account dashboard when you have a chance? For more context, www.ads-software.com’s goal is to ensure that paying customers and free users get the best support they can, from the ones that can give it. 

    The www.ads-software.com forum is moderated by volunteers and as volunteers do not have access to the paid products, they recommend reaching out to the authors of the code, as the issues you are having involve paid gated features, it is better to avoid mixing it with the features of a free plugin or theme. 

    From there, our support team will be able to take a closer look at your request.?

    Thanks!

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