PRO licence pending

  • Resolved tfplinux2

    (@tfplinux2)


    2 years ago

    Hi,

    I ordered a pro license in your webshop. Paypal has deducted the amount from my bank account on Nov 1st. But I haven’t received a licence key yet.

    I tried to contact you by the contact form on your website, but it didn’t work in the last two days. I also tried to contact you by the email address that you published in some older posts here, but I didn’t get any response.

    Can you please help?
    Andy

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author SpeakOut!

    (@123host)

    This is very weird. You are not the first person to say this about the contact form, but whenever I test it (in Firefox) it works as expected. What browser and OS are you using?

    Did you use [email protected] to email me? Try that please.

    Plugin Author SpeakOut!

    (@123host)

    I found that the form was working fine for me in FireFox on mobile and my PC, but it wasn’t working on my partner’s iphone or in Chrome on my PC.

    It is ironic that as a plugin developer who relies on people having their plugin up to date, the problem with the contact from was…yes…an out of date plugin.

    I upgraded and it is working now. Please get in touch so we can resolve the key issue. I can’t figure out which is your purchase or I would resend the key.

    Thread Starter tfplinux2

    (@tfplinux2)

    Yes, I was using speakout [ampersand] 123host.net.au to email you. I include the headers of my email. Maybe it helps you to track down, why you didn’t get it

    From – Mon, 07 Nov 2022 11:01:35 GMT
    X-Mozilla-Status: 0001
    X-Mozilla-Status2: 00800000
    Message-ID: <[email protected]>
    Date: Mon, 7 Nov 2022 12:01:33 +0100
    MIME-Version: 1.0
    Content-Language: de-DE
    To: speakout [ampersand] 123host.net.au
    From: Andreas Traupe <traupe-mail [ampersand] web.de>
    Subject: PRO Licence ordered – payment received?
    Content-Type: text/html; charset=UTF-8
    Content-Transfer-Encoding: 7bit

    Today I sent you an email again. If you didn’t get it there is an additional probem between our email providers.

    Thread Starter tfplinux2

    (@tfplinux2)

    I was using your contact form with Firefox 105.0 on Ubuntu Linux.
    As the contact form failed again today I updated to 106.0 but it didn’t help.
    Then i tried Chromium 107.0 but it didn’t work either.

    Thread Starter tfplinux2

    (@tfplinux2)

    Some information about my order:
    Order number: 3330
    Order date: Oct 29th (German time) / Oct 30th (Australian time)
    Money deducted from account Nov 1st.
    Email address: traupe-mail [ampersand] web.de

Viewing 5 replies - 1 through 5 (of 5 total)
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