Pro locks me out

  • Resolved Marcotics

    (@marcotics)


    3 weeks, 5 days ago

    After updating, i went through some new options and turned on the option to rename the login page from wp-admin to something else.

    Now i wanted to login again, and i was unable to do so, both wp-admin and the new login link turned 404. Through the Jetpack app i saw Really Simple SSL pro was disabled. After tuning it back on and trying to login, my site went down completely, and wordpress mailed me Pro gave a conflict. Through recovery mode i could login again, but i couldn’t go back to change the login link, as that’s a pro function, and pro was disabled. Turning recovery mode off, thus turning pro on back again, sent my site straight down again, and wordpress informed me again Really Simple SSL pro caused an error.

    The mail contained this information:

    WordPress versie 6.6.2
    Actief thema: Breek Child (versie )
    Huidige plugin: Really Simple Security Pro (versie 9.0.2)
    PHP versie 7.4.33

    Foutdetails
    ===========
    Een fout van het type E_ERROR werd veroorzaakt op regelnummer 65 van het bestand /data/sites/web/kletskoekcom/www/wp-content/plugins/really-simple-ssl-pro/really-simple-ssl-pro.php. Fout bericht: Uncaught Error: Call to undefined function rsssl_get_option() in /data/sites/web/kletskoekcom/www/wp-content/plugins/really-simple-ssl-pro/really-simple-ssl-pro.php:65
    Stack trace:
    #0 /data/sites/web/kletskoekcom/www/wp-content/plugins/really-simple-ssl-pro/really-simple-ssl-pro.php(120): rsssl_deactivate_free()
    #1 /data/sites/web/kletskoekcom/www/wp-settings.php(522): include_once(‘/data/sites/web…’)
    #2 /data/sites/web/kletskoekcom/www/wp-config.php(109): require_once(‘/data/sites/web…’)
    #3 /data/sites/web/kletskoekcom/www/wp-load.php(50): require_once(‘/data/sites/web…’)
    #4 /data/sites/web/kletskoekcom/www/wp-admin/admin.php(34): require_once(‘/data/sites/web…’)
    #5 {main}
      thrown

Viewing 1 replies (of 1 total)
  • Plugin Support jarnovos

    (@jarnovos)

    Hi @marcotics,

    It sounds like you might have multiple versions of the plugin enabled on this site (e.g., Free alongside Pro); which could result in that error appearing. Could you check whether this might be the case for you?

    I would try de-activating any versions of the plugin that you currently have installed, as de-activating all versions of the plugin should allow you to access the site again.

    Then obtain the latest version of the Pro plugin from your Account -> Downloads on really-simple-ssl.com/account/ and install it as a new plugin on your website; which should now work without issues, as you only have one version of the plugin installed (the latest available version).

    Kind regards, Jarno

Viewing 1 replies (of 1 total)
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