Pro Not Working in Staging

  • Resolved cc1971

    (@cc1971)


    1 year, 6 months ago

    I’ve tried contacting support through your website but I haven’t received a response.

    I’m working on a staging site. A lifetime pro license was purchased in 2020 and we love your plugin. Currently, the plugin is not functioning at all and it keeps asking for a license key. Our site is named tucsonjazzfestival.org/staging, and according to your help documents, this file hierarchy should be functioning. Can you please help. Thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Pulak Ahmed

    (@pulak00)

    Hi @cc1971,

    Thanks for reaching us. Hope you are doing great today!

    We can see that you are a premium user of the plugin. We have received a support ticket regarding the issue and one of our experts is dealing with the thread. We ask that you collaborate there, and we hope that the problem will be resolved.

    Have a great day!

    Plugin Support Pulak Ahmed

    (@pulak00)

    Hi @cc1971,

    This thread has been inactive for a bit, so I’m going to mark it as?Resolved?now. Please feel free to open a new one if you have any further questions.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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