Pro-Support is ridiculously slow

Thanks for taking the time to review specially for this “Although the plugin itself deserves a 4-5 star review,”. That’s important to us and shows that you’re a kind person.

As for this:

No answer for two-three weeks is simply not acceptable

We totally, agree and this was not your case. You’ve opened about 3 tickets on our system, and the first two were replied almost instantly. It’s true that the third one took a little bit longer, but never 3 weeks, actually your post was posted 4 business days ago. Anyway, I understand your frustration and you can rest assured that we’re trying to find a solution for holidays. Although, we need to take breaks from time to time we will take this review a something positive.

I agree that the past 7 days we’ve got some delays on the pro forums due the holidays. That’s true and we have been working hard in order to reply to all the delayed questions.

Your topic is still live and we would love to help you to resolve the issue with the Avatar uploading feature.

We believe this is can be caused by either a plugin or theme conflict.

As for this:

then at least create a readable FAQ/q&a on the basic of specific questions.

This has been already created and there is a link for your issue https://doc.usersultra.com/how-to-troubleshoot-plugin-and-theme-conflicts/

Again, we appreciate you review and we’re here to help you out.

Have a great start of week.

Hi,

thank you for your answer. I am neither trying to be kind nor unkind. I am looking for a way to get through to you and to a solution.

Please consider the new situation:

“2 of my 3 topics have been deleted, but not by me, including the most recent and unanswered thread. Please tell me, why?

You’ve opened about 3 tickets on our system, and the first two were replied almost instantly.

The one you have answered quickly and one time is still there. Your reply was from the 15th of September and it was not helpful. That is why I replied, but haven’t got an answer still. I found a workaround myself and finally marked it as “resolved”, understanding that no more help was going to come.

At one point I even sent you a direct message, asking for the (paid!) service for a complete set-up of your plugin. No answer.

Search your forum for “no answer”. You will find many complaints concerning support delay.

Martin

Martin,

Thanks for your reply.

However, the following is not true. Actually, you’re making an accusation of something fake.

Search your forum for “no answer”. You will find many complaints concerning support delay.

Actually, when you search on our forums for “no answer” many topics will be displayed. EVEN the ones that have “Thank you for your helpful answer!” and “I’ve searched on here and could not find an answer.”

So.. with the due respect it would be great i you could contact us asking us how our forum works before publishing this kind of false accusation. We would be glad to show you how many topics with happy people we have. Of course, we’re human and sometimes, some topics are delayed.

We don’t charge for support, we reply to all questions for free.

Again, it’s not our intention to keep talking about your issue on our forums or why you think that our forums display “resolved” topics when you run a search. If you wish our help, just get in touch here https://usersultra.com/contact.php.

I won’t reply to this review further, actually, this is not the right place to receive support but to leave a review which you already did.