Pro Support Ticket not working

User Tag Documentation

user tag doc

also if you need additional support that is not included in the docs (paid extensions|Bundles)

Open support Ticket

You must have missed the part of my request that says I can’t open a support ticket. When I try to open a support ticket I get this message from the link:

Sorry! That page doesn’t seem to exist.

-has retracted answer

• This reply was modified 5 years, 7 months ago by darkfreaks.
• This reply was modified 5 years, 7 months ago by darkfreaks.

I just purchased yesterday. My account is current and I have been logged in to my account when I’ve received that error. I just refreshed to make sure and the same thing happened.

I just logged out and back in again and double checked my license and it’s the same thing.

it appears they have taken down there tech support link and there support isnt open past 5pm anyhow.

also the link to your website does not currently work. i wish i could see an example of what you are talking about so i could possibly offer up a solution.

Sorry, for my crankiness. I thought you were responding from the UM support group. I think their support desk closes at 5:00 p.m. UK time, which means it should be open for another 20ish minutes. I have the link password protected because it’s a membership site. It was silly for me to post the link since it doesn’t really work.

Hi @somatherapist,

If you have purchased one of our extensions or our bundle and you need help, you will need to submit a support ticket via our website as we are only allowed to provide support on this forum for the free plugin hosted on the www.ads-software.com website.

To submit a ticket, please login to our website using the email used on checkout and go to this page:

https://ultimatemember.com/support/ticket/

Thank you for supporting Ultimate Member with your purchase!
Regards.