Pro Version Breaks Site

  • Resolved williaminmon

    (@williaminmon)


    2 years, 5 months ago

    I purchased the Pro version of the plugin but when I load it the site breaks. I am currently running 5.9.3 though I noticed after purchasing that the plugin is designed for 5.8.2 so I rolled my WordPress version back to 5.8.2 and the plugin still broke the site. I’ve put in 4 helpdesk tickets but no one has replied. I need to know how to fix this issue or get a refund for the Pro version.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support File Manager Support

    (@filemanagersupport)

    Hey @williaminmon

    Apologies for the inconvenience.

    We would request you to please share the screenshot of the issues with us. Also, please share the log file with us for better understanding. For this please try enabling debug log of your wordpress. To do so you need to edit the wp-config.php file in the root of the wordpress installation and look for WP_DEBUG and set the value to true.

    Please follow the link below to enable debug log
    https://www.dotster.com/help/article/wordpress-how-to-enable-or-disable-wp-debug. Once you enable the debug log then again reload the Settings page. This will show the errors on the website. Once you take the screenshot then disable the WP_DEBUG by setting the value to false.

    NOTE: Enabling WP_DEBUG will show errors and warnings all over the website. Be sure to disable it.

    Please share all the screenshots in a support ticket by using this link https://filemanagerpro.io/contact

    We will check the issue and help you with the fi by scheduling a meeting with you.

    Regards,

    Thread Starter williaminmon

    (@williaminmon)

    Thank you for responding. For the record though I have submitted 5 different tickets through that link over a 2 week period and still have not received a reply from any of them. At this point I just need a refund for the Pro version. Please let me know what steps I need to take to achieve that.

Viewing 2 replies - 1 through 2 (of 2 total)
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