PRO version loses licence activation randomly

  • Resolved grl570810

    (@grl570810)


    8 months, 1 week ago

    The PRO edition of the pricing table on our website https://www.legrandcrm.com keeps randomly losing its activated status; when you look at the license tab for the plugin it says it has expired, although it hasn’t. If you click activate it immediately re-activates. It’s a pain as when it drops into de-activated the page with the table on doesn’t load properly so I have to check daily that it’s working. Please advise why this is happening and what is required to correct the problem.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter grl570810

    (@grl570810)

    Bump. Any chance of a response please @supsystic?

    Plugin Author supsystic

    (@supsysticcom)

    Hello grl570810,
    Thank you for reaching out to us!
    We’re here to assist you every step of the way.

    It seems you’re experiencing an issue with license activation PRO plugin. Not to worry, we’re always here to help.

    According to WordPress rules, inquiries regarding the non-free version, as posted here, should be addressed off-site. Let’s continue the conversation in the ticket you created on our website. I’ll provide you with a response shortly.

    Best regards,

    Ole

    Head of Support

    Thread Starter grl570810

    (@grl570810)

    To update on this: the issue turned out to be that the account owner (not me!) had accidentally activated the single site PRO licence on a second site. Whoops. Thanks to Ole from @supsysticcom for his support.

    Plugin Author supsystic

    (@supsysticcom)

    If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re always ready to assist.
    We appreciate your trust in our support service and value your patience as we work to resolve your issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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