Pro version not working

Hi websuper,

So you aren’t able to re-arrange the tabs in our plugin’s settings page? If that’s the case, then please try the following:

1. Make sure the free version is uninstalled.
2. Make sure Javascript is enabled in your browser.

Please rest assured that you’re eligible for a full refund in case the plugin doesn’t end up working the way you want.

Best regards,
Tarek

Thanks for your quick reply. I have tried to uninstall the free version plugin and Javascript is enabled but I can’t do nothing in BuddyPress Custom Profile Pro Menu Settings page. What can I do now?
Thanks

What browser are you using? Would you kindly try a different one? If anything strange is visible on the screen, it would be really helpful to us if you could post a screen shot link.

Thanks,
Tarek

I’m using Chrome, I have tried Safari too, same result. This is what I see in BuddyPress Custom Profile Pro Menu Settings page: https://imgur.com/hHKGPTx
Thanks

Thanks a lot for the screen shot.

This doesn’t seem to be a browser or Javascript issue at all. I am guessing you have another plugin that is in conflict with ours. As a last resort, would you please try deactivating all plugins and seeing if this fixes anything? If not, then kindly let us know and we’ll refund you the purchase immediately.

Thanks,
Tarek

I tried to deactivate all plugins (except, obviously, BP and BP custom profile menu pro) and I switched theme to twentyfifteen but nothing has changed, that’s the screenshot: https://imgur.com/lhvCD5p
Is there any other test to do?
Thanks

This is very strange and I really have no idea what’s going on. The very last thing I’d try is create a brand new menu in the WP menu editor and come back and select it from the settings page.

I have created a new menu and I have selected it in the settings page but didn’t worked, I got same screen. I have also tried to delete and reinstall the plugin but nothing has changed.

We’ve issued you a refund. Please accept our apologies that we weren’t able to solve this.

I’m sorry that the plugin didn’t work on site of my client. Thanks for your support and for the refund.
Best regards

Hi websuper,

We just wanted to let you know that we figured out what was causing your issues and it’s now fixed.

Best regards,
Tarek

Thanks for your information. Unfortunately already I adopted another solution for the project of my client. Thank you anyway

best regards

You’re most welcome! ??

• This reply was modified 8 years, 1 month ago by Thijs7272. Reason: wrong place