PRO Version – worst support i ever had!

I got a message from Google and therefore opened a support ticket. Since I still hadn’t received a feedback after 1 week I wrote directly to the support. In the further mails I got all sorts of things, even that my ticket was answered the next day (with a screenshot from a support tool), but I never received this mail. I do not recommend this plugin, because the support by the developer is the worst I ever had!