Probably the worst plugin I’ve ever used.

  • I’ve used this plugin for years. It’s popular because it boasts lot of features and customization.
    Unfortunately, it’s filled with critical bugs and flaws and support is terrible. The first thing they do is ask you to let them login to admin your site. No. The second thing they do is blame it on other plugins. When you prove them wrong they will blame your host. I’ve used this plugin long enough to know it’s neither of those.
    We even paid hundreds of dollars for the professional version and ticketing plugin with the hopes of getting support.

    There are major bugs in the ticketing plugin and repeatedly, you’ll lose an hours of work because the plugin corrupts an event during save, which as far as I can tell, is unfixable. The only way to move ahead after years of troubleshooting this, is to start all over again on a new event listing.

    The ticketing extension is so buggy it’s almost unusable and we’ve spent hours answering customer service tickets because the ticket sales page gets disabled spontaneously during an onsale. This particular bug is when you setup multiple ticket types/tiers to share capacity. If you google this problem you’ll find hundreds of people complaining about it for years in the past.

    • This topic was modified 3 months, 2 weeks ago by KingDingbat.
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  • Plugin Support Abz

    (@abzlevelup)

    Hi, appreciate you for taking the time to share your experience with our plugin. We genuinely value feedback from long-term users like yourself, as it helps us understand where improvements are needed.

    I do understand the frustration that comes with troubleshooting complex issues, and we’re committed to providing solutions that work for our users. As regards to our support, while we ask for admin access to get a clearer picture, we respect your concerns and are always open to finding alternative ways to diagnose and resolve issues.

    Regarding the ticketing plugin, we recognize that it has some challenges, particularly with complex setups involving multiple ticket types and shared capacities. Our team is continually working on refining these features and we appreciate your patience.

    I was trying to get a hold of your support ticket in our helpdesk, I couldn’t find one. If you’re open to it, please do share the support ticket ID from our helpdesk. We would like to learn more about the issues here.

    Thank you once again for your feedback and for being a valued part of our community.

Viewing 1 replies (of 1 total)
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