Problem #2 Tools error

  • Resolved ldevore849

    (@ldevore849)


    2 months, 1 week ago

    In Admin mode, when I click on Tools (I assume there is only one—mail, because of this error), I get this message: “ERROR Could not instantiate mail function.” And it gives me a log to check.

    ur_mail_errors-8123fad50f077ed7cee45f8d84eeb69d.log?

    That’s the entirety of the page: the error message and the log link. Does that mean none of my emails that I set up for Registration will be delivered? What does this error mean? Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @ldevore849,

    Thanks for writing in.

    Regarding the log error, our plugin uses WordPress’s default wp_mail() function to send emails. The log captures any errors that occur if the wp_mail() function fails to send an email on your site.

    This issue might be due to a misconfiguration in an SMTP or any email-related plugin. Please check if you have any SMTP or email-related plugins installed, and verify whether a test email can be sent from those plugins.

    Regards!

    Thread Starter ldevore849

    (@ldevore849)

    I don’t seem to have any mail-related plugins. Where would I find WordPress’s “default wp_mail() function” so I can check its settings? If it’s there by default, it must be in my file folders.

    Or should I install WP Mail SMTP by WPForms?? I have uninstalled all WPForms I was using because they all kept wanting an upgrade. But I’ll get this one if it’s necessary.

    Thank you!

    Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @ldevore849,

    You can locate the wp_mail() function in the wp-includes/pluggable.php file, which is WordPress’s default method for sending emails. If you’re not experiencing email delivery issues, there’s no need to install a plugin like WP Mail SMTP. However, if emails are not being delivered, WP Mail SMTP can help improve reliability by using an external SMTP service.
    For further troubleshooting, I recommend installing and activating this plugin:
    Check & Log Email
    Once activated, you can enable the email delivery log in the plugin’s settings. This will allow you to monitor the status of outgoing emails. If you see a green status, it means the emails are being sent, but the server may block their delivery. In this case, you may need to contact your email hosting provider for assistance.

    Regards!

    Thread Starter ldevore849

    (@ldevore849)

    I received 2 test emails before the registration form quit working. This particular topic is resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
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