Problem after plugin update

  • Resolved eldar5900

    (@eldar5900)


    1 year, 8 months ago

    As soon as I update the WooCommerce add-on, a situation arises that shows me an error every time a surfer tries to make a purchase, that is, as soon as he clicks on “Switch to payment from the checkout page to the checkout page, then it shows an error and fails to make a payment.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @eldar5900 .

    Thanks for reaching out!

    If I understand correctly, your sites checkout page displays an error whenever a purchase is attempted, is this correct?

    I’d like to have a better understanding of the exact issue you are experiencing, as well as your sites current environment. Please can you share the following:

    • The steps taken to reproduce the error
    • System Status Report: found via?WooCommerce?→?Status. Select?Get system report?and then?Copy for support
    • Fatal Error log: ?Share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs.
    • Screenshot(s): Please share screenshot(s) of the exact error you are seeing on the checkout page.

    Snipboard.io?can be used for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    Cheers!

Viewing 1 replies (of 1 total)
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