Problem after plugin update

Screenshots

https://ibb.co/4JxpMJS
https://ibb.co/rbf2b3y

Hello @przemek554

I sincerely apologize for the inconvenience you’ve encountered following the update of Essential Addons.

To assist you effectively, could you kindly provide the URL where you are experiencing the problem? It would also be beneficial to understand the theme you are currently using and whether there have been any recent modifications or updates to the theme around the time when the issue occurred.

Looking forward to hearing from you

Warm regards,
Pial

https://dobretermo.pl/

Site theme Hello Elementor. Errors occur when the Essential Addons for Elementor plug-in is active. Recently, some elements have been improved with css

Hello?@przemek554

I have checked the URL however it doesn’t show the issues that you have mentioned, Please take a look here : https://d.pr/v/Fs2DQj

If you are still facing the issue Please try to check the issue from a Private window of your browser and make sure to Purge and Disable your Caching Plugin temporarily during the Troubleshooting.

Hope it helps
Let me know how it goes
Thanks

These elements have been improved with css, if I remove the css formatting will be like this:
https://ibb.co/4JxpMJS
https://ibb.co/rbf2b3y.
I am sending 4 more screenshots where you can see the difference.
Screen https://ibb.co/vDGqBJZ (e.g. Pulsar Thermion, etc.) was taken on the user side with incorrect margin, but in the edit page https://ibb.co/44pyqdp this margin is not there. There is a significant difference over which I have no control. The same is https://ibb.co/GJKmbQj and https://ibb.co/FmWYcSq. Disabling the plugin the formatting is correct

I refreshed the cache and disabled the caching plugin, but with no result

Hello again @przemek554

Really sorry for the inconvenience. I have looked at the before and after screenshots and we apologize for your recent experience. To assist properly, we need some more information regarding your site.

First of all could you please share the Page template JSON file with us? Please follow the steps on the video to export your Elementor template then please share the JSON file with us.

And also, Please share your Site’s Systems info & Your Active Plugin list so that we can try to recreate the issue on our end.

It would be highly helpful if you could provide a Live active URL with a test page with the issue you are facing so that we can investigate the issue more quickly and provide a solution as soon as possible.

Hope you understand
Really appreciate your patience and understanding
Looking forward to hearing from you

Elementor json: https://www.szybkiplik.pl/omYcu7uapz

System info: https://www.szybkiplik.pl/YHTC4Q8a6U

The problem is with the “Advanced tabs” option. After disabling it, the problem disappears. I have prepared a subpage that shows the errors https://dobretermo.pl/testowa-2/

https://ibb.co/dDG9kCq
https://ibb.co/zP9mznT
Here the plugin creates an additional margin that is only visible on the user side

This is also where the problem arises. The plug-in enlarges the size of the image

https://ibb.co/88cXpKN
https://ibb.co/rF6z3sv

Only and only on the side of the user

Hello again,

Thank you so much for the JSON file and the System info and the test page.

Please allow us some time to investigate

We will get back to you as soon as possible

Really appreciate your patience and understanding

Thanks

Hello again,

Thank you for allowing us time. We have tried to recreate the issue on our end, However we couldn’t reproduce the behaviour you are facing.

We did investigate the JSON and the live URL according to the given screenshots, Since you have used short code for the widget Content, the JSON file can’t find the short code data as a result it’s an incomplete template take a look : https://d.pr/v/UVDoxF . And after taking a deeper look at the Test URL we can see that all most all the issue is only happening because of Custom CSS used Globally on your site & the image is also showing larger size because of the custom CSS. Please take look here : https://d.pr/v/2wSuHR

I would recommend to remove the Custom CSS or use them only for the specific content rather than Globally

Hopefully it will resolve your issue.
If you are still facing the after removing the CSS globally, you can reach our to our team directly here
Thanks

Hello again

Hope you are doing well.

About your issue, We still haven’t heard back from you. So, I am assuming your issue has been resolved. I am resolving this topic.

Have a nice day!