Problem Cardholder name must be at least two words

  • Resolved Alex

    (@alexlavigin)


    7 months, 3 weeks ago

    My client is faced with a problem that his clients cannot pay by card because I cannot enter the name of the card holder, these fields are simply not present in your plugin and are not taken automatically from the checkout form. Although logically they may differ and then the payment will not go through.

    When we try to pay by card we get this error. But the names or fields are standard for woocomers Cardholder name must be at least two words

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support businessrevolutsupport_cornel

    (@businessrevolutsupportcornel)

    Hi Alex,

    Thank you for reaching out. Our plugin takes as cardholder name the fields from First and Last name. However if you have modified the standard checkout process, it can be that something might have broken. Also, if the customer does not use latin characters or there is a conflict with another plugin or your store’s theme, this will also lead to the error you mentioned.

    You can however enable the cardholder name field of our plugin which should solve your issue. You can do this from our plugin settings -> credit/debits tab -> Cardholder’s Name Field -> check enable

    Please let me know if this solved your issue.

    Kind regards,

    Thread Starter Alex

    (@alexlavigin)

    https://joxi.ru/Q2Kz4ojigDPq0m

    The checkbox is checked but the field does not appear

    https://joxi.ru/p27a1ygUZe48kr

    Plugin Support businessrevolutsupport_cornel

    (@businessrevolutsupportcornel)

    Hi Alex,

    I see, this is mot likely a plugin or theme conflict.

    For further assistance please reach out to our in App Revolut Business Help section. To further investigate we would need to ask for sensitive information which should not be shared on a public forum. Once you have reached out to our help section, please ask for your ticket to be escalated to the merchant success team.

    Follow these steps to reach out to our help section:

    – Open the Revolut Business App

    – Click on your account name on the top left of your screen.
    – Open “Help” section.
    – Scroll down until you see “Chat” option.
    – Click on “Start new chat” (chat bubble icon)

    Kind regards,

    Bardin

    (@bardinellis)

    Hello.

    We are having the same issue when users are trying to pay, it states:

    “Customer attempted to pay, but the payment failed or got declined. (Error: Cardholder name must be at least two words)“

    I have downloaded the Revolut for business app, but don’t have the chat support option on screen.

    Can you please assist?

    Plugin Support businessrevolutsupport_cornel

    (@businessrevolutsupportcornel)

    Hello,

    If you click on the Revolut Logo in the top left corner of the App, you should see a “help” section

    Kind regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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