Problem Connecting Account

Hello nathaniel7sg,

Thank you for contacting WooCommerce support.

I understand you’re facing an issue where your website isn’t recognizing your Pinterest business account, preventing you from using Pinterest for WooCommerce.

Could you clarify what you mean by “I have connected my website to the Pinterest business account”? Based on your screenshot, it appears the connection isn’t active.

Please also ensure your Pinterest account is indeed set up as a Business account.

I recommend reviewing the steps in this guide to verify the setup:
https://woocommerce.com/document/pinterest-for-woocommerce/#section-3

Lastly, please share your site’s System Status Report with me.
You can paste it into https://pastebin.com and share the link here.

Looking forward to your response. ??

Hi there,

We haven’t heard back, so I’ll assume this is all set and mark it as resolved. Let us know if we can help with anything else!

Hello sorry for the late reply.

The problem persists.

The main problem is where the plugin doesn’t recognize that my Pinterest account is indeed a Business account (https://prnt.sc/vo1_6D3eoYtW, https://prnt.sc/PGbZ-s7dnjpj,). I tried going to Pinterest and it is a business account and it also has a billing Ad account within it (https://prnt.sc/T0utDaJJldgg, https://prnt.sc/K9yWBsLXyS1P).

Here’s the PasteBin link: https://pastebin.com/ieNm8gWu

Hi @nathaniel7sg ,

Just to clarify, did you recently convert your personal account to a business account, and the issue started after that? Or was the Pinterest account already a business account when you linked it?

Additionally, have you tried disconnecting your linked Pinterest account from the plugin and reconnecting it to see if that resolves the issue?

Let me know what you find!

It was a business account to begin with and also, I tried disconnecting and connecting, tried in incognito window as well. Nothing seemed to work ??

Hello nathaniel7sg,

Thank you for your reply.

I understand that your Pinterest account is a business account since the beginning.
<span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>How did you determine that it was a business account??Other screenshots?show “Personal Account”.</span>

After looking at this screenshot, I noticed that the message says “Your account has been disapproved”.
This means there are some issues with your Pinterest account.

Could you log in to your Pinterest account and navigate to Account settings?
Then share a screenshot of the page where you see Account Type as Business.
You may find this guide helpful.

Looking forward to your response. ??

Hello, both the screenshots you’ve referenced is from the WordPress plug-in while I had attached a screenshot from Pinterest saying it is a business account (https://prnt.sc/T0utDaJJldgg). It is only the plug-in that says it is not a business account.

Hello nathaniel7sg,

Thank you for your reply.

Could you go to your Pinterest account and share a screenshot of Settings > Account management?
I want to review the account page for any other information that might help us resolve this issue.

Looking forward to your response. ??

Sorry, I just figured out the issue. The business account is active and running but merchant features are not activated yet by Pinterest because the domain is younger than 9 months. Thank you for the support.

Hello nathaniel7sg,

Thank you for your reply.

I am glad to know that you found the cause of the problem.

I searched Pinterest community forum and found that a domain must be registered for at least 13 months.

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Have a great day!