problem connecting google analytics

  • Resolved tsabar

    (@tsabar)


    5 years, 5 months ago

    receiving the following error when trying to connect google analytics:
    “We’ve detected there’s already an existing Analytics tag on your site (ID AW-XXXXXXXXXX), but your account doesn’t seem to have access to this Analytics property. You can either remove the existing tag and connect to a different account, or request access to this property from your team.”

    the redacted number is NOT my analytics property. where is the site kit plugin pulling this number from? everywhere i’ve checked i see i have the correct property configured.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    @tsabar Did you have any developer releases or beta releases of the plugin active previously? If not there may be other plugins, theme settings or caching causing this issue. There was a known bug which was resolved in developer release versions which has also been resolved. Please follow the steps below:
    1. Uninstall and deactivate the Site Kit plugin
    2. Temporarily deactivate any caching plugins you might have active
    3. Install Site Kit from the WordPress Repository
    4. Install Site Kit in a new incognito window

    Thread Starter tsabar

    (@tsabar)

    I had the same issue – deactivating the plugin
    “WooCommerce Google Ads Conversion Tracking” and connecting Analytics again worked for me.

    i don’t have that plugin but i still have the issue

    Plugin Support James Osborne

    (@jamesosborne)

    @jcvangent Nice troubleshooting, and you are correct. The AMP plugin, like many other plugins have Analytics features.

    @tsabar Do you have Google Tag Manager added to your site, check for any Analytics related containers. If you have any other plugins or theme settings for Analytics please check for any references. I would also suggest updating to the latest version of the Site Kit plugin, there is an update available (1.0.1).

    Thread Starter tsabar

    (@tsabar)

    i disabled a bunch of plugins, and then was able to activate. unfortunately, i don’t know which plugin was the culprit so my suggestion to others is a shotgun approach toward disabling a bunch at a time.

    Plugin Support James Osborne

    (@jamesosborne)

    @tsabar Thanks for the update, good to hear you got it resolved. If you are enjoying using the plugin don’t forget to leave a review.

    @tsabar after review, we discovered your issue is a bug. Please follow the issue on Github to check its status. I will provide an update when it is resolved.

    @tsabar even though you resolved this issue already, we applied a fix in the plugin with the new version 1.0.2. Thanks again for your report!

    @reneesoffice I’m having this issue as well and I can’t figure it out. All of my plugins are updated. Site Kit version I have is 1.1.4

    Plugin Support James Osborne

    (@jamesosborne)

    @snappy2003 Can you please open a new support topic as per forum guidelines and we would be happy to assist from there.

    Please add as much information to your support topic such as your UR, plugins used or your Site Health Information.

Viewing 9 replies - 1 through 9 (of 9 total)
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