Problem create lead

@rspadar Hello Raffaele,

let me look in to this issue.

@rspadar have you followed all these steps?

1) First Enter Domain & Freshsales API Key and save it.
2) Mapping fields which you want to use in freshsales tab according to Contact Form , Gravity Form or Formidable form.
3) When you complete a mapping then create a new page and paste a shortcode there which will generate after saving a mapping.

*sampe shortcode*
*CF 7* = [contact-form-7 id=”2714″ title=”CF 7 Testing 1″]
*Gravity Form* = [gravityform id=”5″]
*Formidable Form* = [formidable id=7]

4) Open this page you will find a form with the fields you have mapped.
5) fill this form and submit it
6) It will generate a lead into freshsales

@codup

I follow you guide but have problem. If i analyze page i’ve

Uncaught ReferenceError: PluginConfig is not defined
at adscript.js?ver=1.2.1.4:8
at adscript.js?ver=1.2.1.4:27

And when i set APIkey and and Domain i have:

Invalid Domain or Api Key.

@rspadar check your freshsales account. do you have a valid and working Freshsales account ? this can be issue.

@codup

Yes, i have!

I try to change API key and when i set in the plugin on save i have Invalid Domain or API Key.

Where i manual set API key in the file?

Raf

@codup

if i delete plugin and reinstall ApiKey is already set with old value.

Raf

@rspadar can you send us a reference video so that we better understand your issue. and if you are comfortable we would like to have your freshsales account and wordpress site login credentials . Our team will look in to the matter

Hi @rspadar ,

Do you need any further assistance or i should mark it resolved?

Thank you.

Kind Regards,
Codup

Hi, I gave up using it. I tried it on my different sites but it doesn’t work in any case.

If you like I can try again and do some tests.

Raffaele

Hi @rspadar ,

Can you send us a reference video so that we better understand your issue? And if you are comfortable we would like to have your freshsales account and WordPress site login credentials. Our team will look into the matter.

Thank you.

Kind Regards,
Codup

At below link you can find the video:

https://drive.google.com/file/d/1dNAjSrEqGZlY2nI0A6bJsow–aOiwBmx/view?usp=sharing

@rspadar Sorry, the file you have requested does not exist. Make sure that you have the correct URL and that the file exists.

Ok one moment. Can i send you and email?

• This reply was modified 5 years ago by rspadar.
• This reply was modified 5 years ago by rspadar.

Try this

https://drive.google.com/open?id=1dLtOeL2ld4Tkv55pKQIKd8sCqHq63EMu

Hi @rspadar ,

I got your video. Thanks for using our plugin. We are rectifying this issue, I will get back to you soon with all the updates.

Thank you.

Kind Regards,

Codup