PROBLEM EDITING NEWSLETTER (ALL DISAPPEARED)

  • Resolved jujole

    (@jujole)


    7 years, 3 months ago

    Hi ??
    When i try to edit a newsletter it works only in text mode (not visual); anyway, if I want to move to visual to add some images, the visual editor is blank and I can’t click in it; when then I go back to text mode, all the text I wrote before disappear and I can’t click in in….
    SO I can’t use newsletter compose….
    Here I made a little video to show you my problem…look at it and let me know what I can do ??

    PS: I had Tiny MCE Advanced installed; so I disabled it to give a try, but anyway nothing changed and the compose editor doesn’t work…

    Here’s the video with my problem..

    https://youtu.be/jiUIS_HzwVM

    • This topic was modified 7 years, 3 months ago by jujole.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Icegram

    (@icegram)

    @jujole,

    We tried replicating same issue on our end and it is working correctly.

    So, make sure you are using latest version 3.3.4 of Email Subscribers.

    Then have a check with only Email Subscribers plugin active on your site and try replicating the same issue.

    Let us know if it works or not after that.

    Thread Starter jujole

    (@jujole)

    i can give you access to my admin page if you give me a mail to send your login data so you can see…
    Anyway I’ve last version of email sub. and i tried with only this one active but the problem is the same ??

    Same here. The actual box for the text/media for the newsletter can’t receive focus.
    Using 3.3.4 and latest version of WordPress

    Thread Starter jujole

    (@jujole)

    PS: for me, the problem has come with the update of email subscribers….for you too, Herby ?
    In that case, can we downgrade the plugin? how can we do this?

    I don’t have a copy of the previous version and there’s no answer to the query. Looks like I’m going to have to find another plugin.

    Thread Starter jujole

    (@jujole)

    Hi Herby, I don’t know if this can help you, anyway I tried this way:

    use console in your browser (see here how to open, at STEP 3: https://codex.www.ads-software.com/Using_Your_Browser_to_Diagnose_JavaScript_Errors)

    I did it and I saw the problems where 2:
    1- wp-includes/js/tinymce was corrupted: so i downloaded wordpress another time and substituted this folder with the one just downloaded.
    2- I’m having jetpack, which use a different version of tinymce: so I temporarily disabled it

    Now my visual editor and text editors works fine…

    Give it a try and tell me if you solve (if you can’t understand errors, post them here, maybe I can help you :))

    Thanks yes.

    https://github.com/Automattic/jetpack/issues/7598

    With proposed resolution which I’ve tried that works:

    but I resolve it by remove this line form this file https://www.programsgulf.com/wp-content/plugins/jetpack/modules/contact-form/grunion-editor-view.php
    if ( ! isset( $current_screen->id ) || $current_screen->base !== ‘post’ ) { return;

    a quick fix would be to remove this code (which would force the javascript stuff to be loaded on all the admin pages).

    Plugin Author Icegram

    (@icegram)

    @jujole, @herbymcfly,

    As explained by you (and investigated by us), it is not issue from Email Subscribers but from other plugin.
    So marking this as resolved.

Viewing 8 replies - 1 through 8 (of 8 total)
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