Problem importing ‘Architecture’ from Sites Library

Hi,

Can you please try temporarily deactivating your plugins before trying to import the Starter Site again and let me know if that helps?

Regards,
Rodica

Hi Rodica,

I’ve done as you asked – I deactivated all my plugins and the import still won’t go past “Importing Content”. At the moment part of the error message reads as follows: “It seems there is a configuration issue with your server that’s causing the import to fail.” I have included the full error text below this message. I’m not sure what the configuration issue could be. Could that error come up as a result of limited disk storage space for the given domain? We’ve been having some problems wih space recently, but there is almost 1GB free. How big is this import? (I have no idea how to check this myself.)

Your help is appreciated, thank you very much.

– Michelle

[18/Oct/2019:08:03:06] (a?1???): WordPress Instance Info:
[18/Oct/2019:08:03:06] (a?1???): Home URL :
[18/Oct/2019:08:03:06] (a?1???): Site URL :
[18/Oct/2019:08:03:06] (a?1???): WordPress Version : 5.2.4
[18/Oct/2019:08:03:06] (a?1???): Onboarding Version : 1.7.6
[18/Oct/2019:08:03:06] (a?1???): Multisite : No
[18/Oct/2019:08:03:06] (a?1???): Server Info : Apache
[18/Oct/2019:08:03:06] (a?1???): PHP Version : 7.2.23
[18/Oct/2019:08:03:06] (a?1???): HTTPS : No
[18/Oct/2019:08:03:06] (a?1???): PHP Max Execution Time : 300
[18/Oct/2019:08:03:06] (a?1???): PHP Max Input Vars : 5000
[18/Oct/2019:08:03:06] (a?1???): Max Upload Size : 33554432
[18/Oct/2019:08:03:06] (a?1???): Plugins:
[18/Oct/2019:08:03:06] (a?1???): [PLUGIN] Coming Soon Page & Maintenance Mode by SeedProd : v5.1.0 (SeedProd)
[18/Oct/2019:08:03:06] (a?1???): [PLUGIN] Elementor : v2.7.4 (Elementor.com)
[18/Oct/2019:08:03:06] (a?1???): [PLUGIN] Gutenberg Blocks and Template Library by Otter : v1.2.5 (ThemeIsle)
[18/Oct/2019:08:03:06] (a?1???): [PLUGIN] Orbit Fox Companion : v2.8.10 (Themeisle)
[18/Oct/2019:08:03:06] (a?1???): [PLUGIN] WordPress Importer : v0.6.4 (wordpressdotorg)
[18/Oct/2019:08:03:06] (a?1???): [PLUGIN] WPForms Lite : v1.5.5.1 (WPForms)
[18/Oct/2019:08:03:06] (e?”μ): Installing elementor.
[18/Oct/2019:08:03:06] (e?”μ): Activating elementor.
[18/Oct/2019:08:03:06] (e?”μ): Installing themeisle-companion.
[18/Oct/2019:08:03:06] (e?”μ): Activating themeisle-companion.
[18/Oct/2019:08:03:06] (a?…): Installed and activated plugins.

Hi,

I’m still waiting for a reply on this. Could someone please get back to me about what the next step is?

– Michelle

Hello @mish87,

Can you please follow the steps I mentioned here and see if it works for you?

https://www.ads-software.com/support/topic/pb-with-intall-demos/#post-12054335

Thank you!

Thanks for the response, Andrei. I will give a try later today and get back to you here

Hi Andrei,

I’m looking at Settings -> Permalink now, and I’m not clear what exactly you need to do there. All I can see are various options for how post/page URLs are generated, such as “Plain”, “Day and Name” etc. There’s nothing in particular here (that I can see) that would allow me to set the vague “Permalink structure” you haw referred to? My settings are currently at “Day and name”. I haven’t worked with WordPress is this kind of detail before – am I missing something?

Regarding your second suggestion, my WordPress adress and site address are already the same. The import still fails at the “Importing Content” stage, even with all plugins deactivated.

I’ve had to import from the site library by deactivating the import of the content and it worked, which is obviously a huge loss and impedes the Neve’s usability for me. Do you have any ideas what coul be the issue regarding the import of the content specifically?

Thank you for your time,

Michelle

In fact, the import I have managed to do has made matters worse, and the menus aren’t functioning as they should. I’m about to give up on Neve completely, so I really hope you have some advice that can resolve this issue.

Hi Michelle,

I’m really sorry you had to wait for this, I understand it can be frustrating, but there are many server configurations out there and sometimes it is difficult to know what’s happening, without actually having access to it.
What Andrei mentioned in his previous reply is this:
Go to Settings > Permalinks and set the permalinks to Post name and click on Save changes https://prnt.sc/po1d7r.

If that’s not working either, would it be possible for you to try on another domain as well, where you don’t have that limited disk storage space, to see if that’s the cause? On my side everything is ok.

Regards,
Rodica