problem importing users

  • Resolved chochochocosensei

    (@chochochocosensei)


    7 years, 7 months ago

    When I try ot import existing users, my log tells me that it is missing a field “surname” but i don’t have a field surname, but just the default field last_name. What is this field?

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  • Plugin Author Stefano Lissa

    (@satollo)

    Can you report us the error you get? I need the exact text to find out where the error is detected.

    Thread Starter chochochocosensei

    (@chochochocosensei)

    Sorry for the delay.

    Here is the message I get:

    Database error see the log files (log files path can be found on Newsletter diagnostic panel)

    Here is a typical log report…:
    13-08-2017 15:37:20 – FATAL – m: 50.4 MB, u: 1 – Column ‘surname’ cannot be null
    13-08-2017 15:37:20 – FATAL – m: 50.4 MB, u: 1 – INSERT INTO wpn3_newsletter (email, name, surname, status, wp_user_id, referrer, token) VALUES (‘[email protected]’, ‘username’, NULL, ‘C’, ‘1’, ‘wordpress’, ‘baec013ad9’)

    I don’t understand this message at all, but in looking for a solution:
    I searched my user meta and there is no field surname.
    I searched the newsletter settings and cant find any reference to surname.
    The users I have entered in manually dont have a surname field either.

    Hope you can help. Thanks.

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