Problem In Changing Settings Of Jetpack Plugin

Hi @dixravi! Thanks for reporting this, and sorry for the trouble!

Everything looks good from my end as far as the Jetpack connection is concerned, which is a very good place to start ??

I can see that your PHP version is outdated. Can you please update it to the latest version and let me know if that gets things better?

Your host can help you do that, and we also have instructions at this page: https://docs.woocommerce.com/document/how-to-update-your-php-version/

Let me know how it goes!

I have successfully Updates my PHP version to the 7.0 but it is not solved it is still showing error.
Can you help me?

@@dixravi Sure thing! Would you mind connecting your site with Jetpack for me? I’d like to run some more tests with you on your site to try to figure out what’s happening. Could you contact us via this contact form and mention this thread?

Look forward to your reply!

I did not get what are saying?Do I connect my site with your Jetpack or what?

It looks like Jetpack is not connected to your site at the moment, so I need you to connect it to your site and write to us through the contact form.

We need to run some tests that may require to access and disclose data that we don’t want to make it public.

Hope that is clear now ??

oK i am going to disconnect it first then Connect it again

I was trying to disconnect my account but it is showing error. And I want to inform you that My wordpress.com account is already connected with.
Here are the proofs for the both.
https://www.staymeonline.com/wp-content/uploads/2017/12/Errrrrrrrrrrr.png

Hey @dixravi, I did some test and I wasn’t able to replicate your initial problem. Are you still running into that? On my end everything is responding and working okay ??

If you still have the same issue happening, can you please use Jetpack’s Debugger module to send us some more information about your site?
?

1. Go to the Jetpack page in your dashboard.
2. Click on the Debug link appearing at the bottom of the page.
3. Click the link that says “click here to contact Jetpack support.”
4. Fill in the description box and your name and email address.
5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

Thanks!

I have submitted

I did not get any solution to this problem, I am still facing the same issue. Can you please help me?

Hey @dixravi, I checked our ticketing system and I can’t find any message sent from your end. It’s possible that I’m checking the wrong email address though.
If you have contacted us via the contact form, can you please write to us again and point the message to myself? I’ll take care of it. Thanks!

I have send again with the email: [redacted] and pointed you. Please solve it

• This reply was modified 7 years, 2 months ago by Jose Castaneda. Reason: removed email

Hi,

We are so sorry for this inconvenience.

I’ve sent a ticket (email) to your email above.

Please check your mailbox and even in the spam folder.

I suggest deleting your email address above if possible. Otherwise, we can ask a moderator to do that by following this guide https://make.www.ads-software.com/support/handbook/contributing-to-the-wordpress-forums/modlook-and-tagging/