Problem in sending the notification email to the admin

  • Resolved paulab3nn3tt

    (@paulab3nn3tt)


    1 year, 1 month ago

    Hi there,

    Two payment plans are set on the website, a one-time payment and a monthly subscription.

    The site was recently put live and these days the first payment was made through Stripe (your plugin extension) for the monthly subscription.

    The notification email was successfully sent to the customer (https://prnt.sc/9zU2nifi97a0), but not the one to the administrator.
    In the “Email Settings” section, it’s set for the admin to receive a notification for each new invoice (https://prnt.sc/0GaAu1s4o1uF), but unfortunately, this action doesn’t take place.

    I assume that if there was a problem with receiving the email, then the message “Failed sending … notification email to the administrator” would have been displayed in the “Invoice Notes” box. However, no information appears there regarding the notification email that has to be sent to the admin.

    I would really appreciate your support in this matter!

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Brian Mutende

    (@picocodes)

    Hi @paulab3nn3tt,

    The email is only sent when an invoice is created manually via your admin dashboard.

    Please click on the “Paid Invoice” email type then tick the “Enable Admin BCC” option.

    Thread Starter paulab3nn3tt

    (@paulab3nn3tt)

    Hi Brian,

    Thank you for your reply and support!
    I’ve got it!

    Thanks again.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Problem in sending the notification email to the admin’ is closed to new replies.