Problem in the quiz form page

Hi @luca2715

It is a bit hard to answer why you are experiencing this issue
The best advice I can give is the standard fault finding and fixes.
I first advise you to clear the cache and cookies. You can also try to reset your permalinks and try again.
The issue could also be due to a theme or plugin conflict

Themes:

As a test, switch to a default theme such as twenty-twenty and see if this fixes it.

Plugins:

If that doesn’t work, also deactivate all plugins apart from QSM and see if this fixes. if it does, re-enable one at a time to see which is causing the error.
If you cannot do this to your site (say because it is live) then use the ‘troubleshooting’ features of this plugin to let you test without affecting other users

https://en-gb.www.ads-software.com/plugins/health-check/

You can also follow the below-given link for more instructions and follow them.

https://quizandsurveymaster.com/how-to-identify-theme-plugin-conflict-with-qsm

Let me know if you need more help.

Regards,
Sumit

Hi @sumitsanadhya , thanks for the answer.
I followed your instructions by installing the “Health Check”. In Troubleshooting Mode, with only QSM active and with the standard theme we have the same problem.
It happens when you click on the form fields.
I enclose a screenshot:
https://pasteboard.co/huw67c9PkBKL.jpg

Hi @luca2715

Can you please share the below-given information that will help us to troubleshoot the issue?

1. QSM version you are using right now.
2. WordPress Version you are using right now.
3. Website PHP version.
4. Website Database version.
5. Error log of the server.

Regards,
Sumit

Hi @sumitsanadhya , yes those are the data:
1. QSM version you are using right now. = 8.0.3
2. WordPress Version you are using right now. = 6.0.1
3. Website PHP version. = 7.4.30
4. Website Database version. = 10.5.15-MariaDB-cll-lve
5. Error log of the server. we have only one, this:
2022-07-29 10:51:53.140301 [INFO] [2080301] [T0] [23.106.33.93:55900#APVH_onlinelanguagelessons.uk] File not found [/home/onlinela/public_html/403.shtml]

Thanks

Hi @luca2715

I need to discuss this with my development team. Hopefully, I will get back to you with the solution.

Regards,
Sumit

Hi @luca2715

It seems that you may have accidentally added a mailto link somewhere on the WordPress page.

I do not know where this is added as it is not visible on the front end.

https://i.ibb.co/Hd0TdSh/Screen-Shot-2022-08-01-at-3-34-00-PM.png

It could be a widget before the QSM quiz, or it could be within the same widget that you used to add the QSM quiz shortcode.

If you are not able to find the mailto link and remove it, I would suggest you please deactivate the third-party plugins and then clear the cache.

Let me know if you need more help.

Regards,
Sumit

Hi @sumitsanadhya, yes you’re right. I just check there was an old email link in the page from the previous text that we added there that doesn’t appear but create the problem. Now it solved thanks!
I apologize for the inconvenience.

• This reply was modified 2 years, 8 months ago by luca2715.

Hello @luca2715

Glad to hear that the problem is fixed now!??

If this plugin and our support team look good to you, maybe you can help us by giving a 5-star on www.ads-software.com.

– https://www.ads-software.com/plugins/quiz-master-next/#reviews

?We’re working so hard to make this plugin more and more useful to our valuable users like you.

Best Regards,
Sumit