problem in V2.5.3

If you’re talking to me – the record did not appear. there is no record of the purchase..

@paperkawail Do you use Buy Now buttons?

no, add to cart

Can we get you to post your Downloads > Tools > System Info please?

here it is:

### Begin System Info ###

— Site Info

Site URL: https://papercrystal.com
Home URL: https://papercrystal.com
Multisite: No

— Hosting Provider

Host: DBH: pap1431606374632.db.11537989.hostedresource.com, SRV: papercrystal.com

— User Browser

Platform: Apple
Browser Name: Safari
Browser Version: 9.0.2
User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
c OS X 10_11_2) AppleWebKit/601.
3.9 (KHTML, like Gecko) Version/
9.0.2 Safari/601.3.9

— WordPress Configuration

Version: 4.4.1
Language: en_US
Permalink Structure: /%postname%/
Active Theme: StanleyWP 9999
Show On Front: page
Page On Front: Home (#9)
Page For Posts: Unset
Remote Post: wp_remote_post() works
Table Prefix: Length: 3 Status: Acceptable
WP_DEBUG: Disabled
Memory Limit: 256M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, abandoned, active, inactive, spam

— EDD Configuration

Version: 2.5.5
Upgraded From: 2.4.3
Test Mode: Disabled
Ajax: Enabled
Guest Checkout: Enabled
Symlinks: Disabled
Download Method: Direct
Currency Code: USD
Currency Position: before
Decimal Separator: .
Thousands Separator: ,
Upgrades Completed: upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs

— EDD Page Configuration

Checkout: Valid
Checkout Page: https://papercrystal.com/checkout/
Success Page: https://papercrystal.com/checkout/purchase-confirmation/
Failure Page: https://papercrystal.com/checkout/transaction-failed/
Downloads Slug: /downloads

— EDD Gateway Configuration

Enabled Gateways: PayPal Standard
Default Gateway: PayPal Standard

— EDD Tax Configuration

Taxes: Disabled
Tax Rate: 0
Display On Checkout: Not Displayed
Prices Include Tax: No

— Must-Use Plugins

— WordPress Active Plugins

Akismet: 3.1.7
Easy Digital Downloads: 2.5.5
Easy Digital Downloads – Auto Register: 1.3.2
Easy Digital Downloads – Empty Cart: 1.0.1
Easy Digital Downloads – MailPoet (formerly Wysija): 1.3.2
EDD Related Downloads Carousel free: 1.0
Jetpack by WordPress.com: 3.8.2
MailPoet Newsletters: 2.6.19
Print-O-Matic: 1.6.6
Share This Image: 1.03
Simple Backup: 2.7.11
Simple Image Sizes: 3.0.9
Social Locker | BizPanda: 4.3.0
WP Menu Cart: 2.5.7
Yoast SEO: 3.0.7

— WordPress Inactive Plugins

Advanced Database Cleaner: 1.3.7
BAW Login/Logout menu: 1.3.3
Convert Post Types: 1.4
Delightful Downloads: 1.6.2
Easy Digital Downloads – Social Discounts: 2.0.2
EP Hashimage: 5.0.1
Login With Ajax: 3.1.5
My login/Logout: 2.4
Nav Menu Roles: 1.7.4
Regenerate Thumbnails: 2.2.6
SB Welcome Email Editor: 4.8
Search & Filter: 1.2.9
Theme My Login: 6.4.3
Under Construction / Maintenance Mode From Acurax: 2.1
welcome email: 19
WP Maintenance Mode: 2.0.3

— Webserver Configuration

PHP Version: 5.3.24
MySQL Version: 5.5.43
Webserver Info: Apache

— PHP Configuration

Safe Mode: Disabled
Memory Limit: 256M
Upload Max Size: 32M
Post Max Size: 33M
Upload Max Filesize: 32M
Time Limit: 30
Max Input Vars: 1000
Display Errors: N/A

— PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Not Installed

— Session Configuration

EDD Use Sessions: Enabled
Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path:
Use Cookies: On
Use Only Cookies: On

### End System Info ###

I have reverted back to 2.5.3 for now as a few people bought stuff…

Can you please show me a screenshot of Settings > General?

If I could still get a screenshot of your General WordPress settings, that would be helpful.

wasn’t sure which settings so here is both

https://papercrystal.com/wp-content/uploads/2016/01/Screen-Shot-2016-01-13-at-3.48.53-PM.png

https://papercrystal.com/wp-content/uploads/2016/01/Screen-Shot-2016-01-13-at-3.49.11-PM.png

??

The second one is the one I was looking for.

Are you located in Sydney?

Yes, on Sydney time ??

Thanks. That helps. We’re looking into it further still.

Ok, thanks! ??

Yes, here you are:
But I downgraded to 2.4.10

### Begin System Info ###

— Site Info

Site URL: https://www.graphicyab.com
Home URL: https://www.graphicyab.com
Multisite: No

— Hosting Provider

Host: DBH: localhost, SRV: https://www.graphicyab.com

— User Browser

Platform: Windows
Browser Name: Firefox
Browser Version: 43.0
User Agent String: Mozilla/5.0 (Windows NT 6.1; WOW
64; rv:43.0) Gecko/20100101 Fire
fox/43.0

— WordPress Configuration

Version: 4.4.1
Language: en_US
Permalink Structure: /%postname%/
Active Theme: graphicyab 1.1.0
Show On Front: posts
Remote Post: wp_remote_post() works
Table Prefix: Length: 10 Status: Acceptable
WP_DEBUG: Enabled
Memory Limit: 40M
Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, abandoned, active, inactive

— EDD Configuration

Version: 2.4.10
Upgraded From: 2.4.10
Test Mode: Disabled
Ajax: Enabled
Guest Checkout: Disabled
Symlinks: Disabled
Download Method: Direct
Currency Code: RIAL
Currency Position: after
Decimal Separator: /
Thousands Separator: /
Upgrades Completed: upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs

— EDD Page Configuration

Checkout: Valid
Checkout Page: https://www.graphicyab.com/checkout/
Success Page: https://www.graphicyab.com/checkout/purchase-confirmation/
Failure Page: https://www.graphicyab.com/checkout/transaction-failed/
Downloads Slug: /downloads

— EDD Gateway Configuration

Enabled Gateways: ????????
Default Gateway: ????????

— EDD Tax Configuration

Taxes: Disabled
Tax Rate: 0
Display On Checkout: Not Displayed
Prices Include Tax: No

— Must-Use Plugins

— WordPress Active Plugins

Akismet: 3.1.7
All In One WP Security: 4.0.3
Contact Form 7: 4.3.1
Earning Graphic Yab: 1.0
Easy Digital Downloads: 2.4.10
Easy Digital Downloads – Commissions: 3.2.5
Easy Digital Downloads – Frontend Submissions: 2.3.9
Meta Box: 4.7.3
Parspal for EDD: 1.7
Really Simple CAPTCHA: 1.8.0.1
Telegram for WordPress: 1.4.1
Theme Check: 20151211.1
WP-Parsidate: 2.2
WP-PostViews: 1.71
WP Statistics: 9.7
Yoast SEO: 3.0.7

— WordPress Inactive Plugins

— Webserver Configuration

PHP Version: 5.3.29
MySQL Version: 5.5.44
Webserver Info: Apache

— PHP Configuration

Safe Mode: EnabledMemory Limit: 512M
Upload Max Size: 1024M
Post Max Size: 1024M
Upload Max Filesize: 1024M
Time Limit: 100
Max Input Vars: 1000
Display Errors: N/A

— PHP Extensions

cURL: Supported
fsockopen: Supported
SOAP Client: Installed
Suhosin: Installed

— Session Configuration

EDD Use Sessions: Enabled
Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Cookies: On
Use Only Cookies: On

### Begin FES Debugging Information ###

Dashboard URL: https://www.graphicyab.com/vendor-dashboard/
Settings:
Array
(
[last_tab] =>
[fes-vendor-constant] =>
[fes-product-constant] =>
[fes-dashboard-notification] => ??? ????? ” ?????? ??? ” ???? ??? ?? ???? ??????? ?? ???? ???? ????? ????? ??? . ??? ?? ?????? ?? ???? ?? ??? ???? ??? ??????? ??? ?? ?????? ???? ? ?? ???? ??????? ??? ????? ?????? . ????? ?? ????? ?? ?????? ?????? ????? ??? ???? ??? ?????? ???.
[fes-use-css] => 0
[fes-vendor-dashboard-page] => 9
[fes-vendor-page] => 10
[fes-allow-multiple-purchase-mode] =>
[fes-show-custom-meta] =>
[fes-show-forms] => 0
[fes-submission-form] => 11
[fes-profile-form] => 12
[fes-login-form] => 14
[fes-registration-form] => 13
[fes-vendor-contact-form] => 15
[fes-allow-registrations] => 1
[fes-allow-applications] => 1
[fes-allow-backend-access] =>
[fes-remove-admin-bar] =>
[fes-auto-approve-vendors] => 1
[fes-auto-approve-submissions] =>
[fes-auto-approve-edits] => 0
[fes-allow-vendors-to-create-products] => 1
[fes-allow-vendors-to-edit-products] => 1
[fes-allow-vendors-to-delete-products] => 1
[fes-allow-vendors-to-view-orders] => 1
[fes-admin-new-app-email-toggle] => 1
[fes-admin-new-app-email] => ?? ??????? ???? ?? ??? {fullname} ? ??? ?????? {username} ??? ??? ???? ???.
[fes-admin-new-submission-email-toggle] => 1
[fes-admin-new-submission-email] => ?? ????? ???? ???? {fullname} ?? ??? ?????? {username} ????? ??. ???? ???? ????? ????? ???????.
[fes-admin-new-submission-edit-email-toggle] => 1
[fes-admin-new-submission-edit-email] => ?? ????? ?? ?????? ???? ???? {fullname} ?? ??? ?????? {username} ???? ????? {post-title} ????? ??.
[fes-vendor-new-app-email-toggle] => 1
[fes-vendor-new-app-email] => ?????
??? ?? ??? ?????? {firstname} ??? ??? ???? ???. ???? ???? ?? ???? ???????? ?? ????? ??? ???? ??????? ????.
[fes-vendor-app-approved-email-toggle] => 1
[fes-vendor-app-approved-email] => {firstname} ???? ??????? ??? ???? ??????? ??? ??? ?????. ???? ?????
[fes-vendor-app-declined-email-toggle] => 1
[fes-vendor-app-declined-email] => {firstname} ???? ??????? ??? ???? ??????? ??? ?????? ???? ????. ???? ?? ?????? ???? ??????
[fes-vendor-new-auto-vendor-email-toggle] => 1
[fes-vendor-new-auto-vendor-email] => ????? ????? {fullname}
????? ??? ???? ??? ???? ?? ???? ???? ???? ?? ???? ???? ????? ???? ???? ??? ????? ??????!
[fes-vendor-app-revoked-email-toggle] => 1
[fes-vendor-app-revoked-email] => ??????? ????? {fullname} ????? ?? ???. ???? ??????? ????? ?? ???????? ???? ??????.
[fes-vendor-suspended-email-toggle] => 1
[fes-vendor-suspended-email] => ????? ????? {fullname} ???? ??? ???? ??. ???? ??????? ????? ?? ?????? ???? ??????.
[fes-vendor-unsuspended-email-toggle] => 1
[fes-vendor-unsuspended-email] => ????? ????? {fullname} ???? ??? ?? ???? ???? ???? ??. ???? ??????? ????? ?? ?????? ???? ??????.
[fes-vendor-new-submission-email-toggle] => 1
[fes-vendor-new-submission-email] => ??????? ????? {fullname} ????? ?? ???. ???? ??????? ????? ?? ???????? ???? ??????.
[fes-vendor-submission-approved-email-toggle] => 1
[fes-vendor-submission-approved-email] => ??????? ????? {fullname} ????? ??? ?? ?????? ????? ?????.
[fes-vendor-submission-declined-email-toggle] => 1
[fes-vendor-submission-declined-email] => ??????? ????? {fullname} ????? ???? ????? ??? ?? ???? ????? ??. ???? ??????? ????? ?? ???????? ???? ??????.
[fes-vendor-submission-revoked-email-toggle] => 1
[fes-vendor-submission-revoked-email] => ??????? ????? {fullname} ????? ??? ??? ??. ???? ??????? ????? ?? ???????? ???? ??????.
[fes-recaptcha-public-key] => 6Lcp4AgTAAAAAFzpPnatO5A7quUsVSsQ2Cozlh6e
[fes-recaptcha-private-key] => 6Lcp4AgTAAAAANfhrmkFkBqe3AjO-6PEJ_APw8Vp
[fes-login-captcha] => 0
[fes-vendor-contact-captcha] => 1
[REDUX_last_saved] => 1450094407
[REDUX_LAST_SAVE] => 1450094407
)

### End FES Debugging Information ###

### End System Info ###

Thanks @jhihaat

The problem has to do with timezones, specifically timezones in Asia/Middleeast.

We’re working on tracking it down and will have another update as soon as we have resolved it.