problem lesson complete

Hi @parrottowebsolution

We’re sorry to hear you’re having issues.

This could be a two fold issue, or hopefully a very simple one.

The first, is if lessons do not have a mark complete button on them they will not be marked off. Is it possible these buttons have been removed somehow?

The other issue could be a caching issue. There are two places this would be occurring. The first, on the backend would be the data caching in LifterLMS to make sure your reporting screens are loading with efficiency. To clear this cache you’ll want to go into LifterLMS->Status->Tools and Utilities and use the Clear Student Reporting Cache.

Once you do this, if the students courses then show up as completed then there is caching on the front end of the site. This can come from the server end or from a caching plugin. Do you know if this kind of plugin is active on your site?

If not, please provide us with your LifterLMS System Report: https://lifterlms.com/docs/how-to-use-the-lifterlms-system-report/ and we’ll be happy to take a look for you!

Let us know if you have any questions on finding any of this information!

All the best,

I have reset the cache from the backend, however the students have a percentage of 25% of the course completed, but the single lessons are incomplete.

System report:

WordPress
-------------------------------------------

Home Url: https://ecm-fincopp-aistom-fad.org/fincopp
Site Url: https://ecm-fincopp-aistom-fad.org/fincopp
Login Url: https://ecm-fincopp-aistom-fad.org/fincopp/wp-login.php
Version: 5.8.1
Debug Mode: No
Debug Log: No
Debug Display: Yes
Locale: it_IT
Multisite: Yes
Page For Posts: Not Set
Page On Front: Home (#104) [https://ecm-fincopp-aistom-fad.org/fincopp/]
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Show On Front: page
Wp Cron: Yes

Settings
-------------------------------------------

Version: 5.2.1
Db Version: 5.1.0
Course Catalog: Catalogo Corsi (#106) [https://ecm-fincopp-aistom-fad.org/fincopp/courses/]
Membership Catalog: Catalogo Membership (#107) [https://ecm-fincopp-aistom-fad.org/fincopp/memberships/]
Student Dashboard: Bacheca (#109) [https://ecm-fincopp-aistom-fad.org/fincopp/dashboard/]
Checkout Page: Acquisti (#108) [https://ecm-fincopp-aistom-fad.org/fincopp/purchase/]
Course Catalog Per Page: 9
Course Catalog Sorting: menu_order,ASC
Membership Catalog Per Page: 9
Membership Catalog Sorting: menu_order,ASC
Site Membership: Not Set
Courses Endpoint: my-courses
Edit Endpoint: edit-account
Lost Password Endpoint: lost-password
Vouchers Endpoint: redeem-voucher
Autogenerate Username: yes
Password Strength Meter: yes
Minimum Password Strength: strong
Terms Required: no
Terms Page: Privacy policy (#105) [https://ecm-fincopp-aistom-fad.org/fincopp/privacy-policy/]
Checkout Names: required
Checkout Address: required
Checkout Phone: optional
Checkout Email Confirmation: yes
Open Registration: yes
Registration Names: required
Registration Address: required
Registration Phone: hidden
Registration Voucher: hidden
Registration Email Confirmation: no
Account Names: required
Account Address: required
Account Phone: optional
Account Email Confirmation: yes
Confirmation Endpoint: confirm-payment
Force Ssl Checkout: no
Country: IT
Currency: EUR
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Decimals: 2
Trim Zero Decimals: no
Recurring Payments: yes
Email From Address: [email protected]
Email From Name: ECM Fincopp FAD
Email Footer Text: 
Email Header Image: 
Cert Bg Width: 1024
Cert Bg Height: 768
Cert Legacy Compat: yes

Constants
-------------------------------------------

LLMS_REMOVE_ALL_DATA: undefined
LLMS_REST_DISABLE: undefined
LLMS_SITE_FEATURE_RECURRING_PAYMENTS: undefined
LLMS_SITE_IS_CLONE: undefined

Gateways
-------------------------------------------

Manuale: Enabled
Manuale Logging: no
Manuale Order: 1

Server
-------------------------------------------

Mysql Version: 5.7.26
Php Curl: Yes
Php Default Timezone: UTC
Php Fsockopen: Yes
Php Max Input Vars: 10000
Php Max Upload Size: 1 MB
Php Memory Limit: 640M
Php Post Max Size: 300M
Php Soap: Yes
Php Suhosin: No
Php Time Limt: 60
Php Version: 7.3.31
Software: Apache
Wp Memory Limit: 640M

Browser
-------------------------------------------

HTTP USER AGENT: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0

Theme
-------------------------------------------

Name: FAD Aistom-Fincopp
Version: 2.0.2.1614966327
Themeuri: 
Authoruri: 
Template: oceanwp
Child Theme: Yes
Llms Support: No

Plugins
-------------------------------------------

Child Theme Configurator: 2.5.8
Classic Editor: 1.6.2
Contact Form 7: 5.4.2
Disable Comments: 2.1.2
Elementor: 3.4.2
Elementor Pro: 3.2.2
Export User Data: 2.1.3
Flamingo: 2.2.2
LegalBlink Policy: 1.0.2
LifterLMS: 5.2.1
Ocean Extra: 1.8.0
Random Quiz Generator for LifterLMS: 1.0.2
Redirection for Contact Form 7: 2.3.5
Video Conferencing with Zoom: 3.8.12
WordPress Importer: 0.7
WP Activity Log: 4.3.2

Integrations
-------------------------------------------

BbPress: No
BuddyPress: No

Template Overrides
-------------------------------------------

content-certificate.php (ver: 4.21.0): /home/clients/b54d876209d23e3d0fcafd57d309feb6/sites/ecm-fincopp-aistom-fad.org/wp-content/themes/fad-fincopp/lifterlms/ (ver: 4.5.0)
course/complete-lesson-link.php (ver: 3.33.0): /home/clients/b54d876209d23e3d0fcafd57d309feb6/sites/ecm-fincopp-aistom-fad.org/wp-content/themes/fad-fincopp/lifterlms/ (ver: 3.33.0)
course/lesson-preview.php (ver: 4.4.0): /home/clients/b54d876209d23e3d0fcafd57d309feb6/sites/ecm-fincopp-aistom-fad.org/wp-content/themes/fad-fincopp/lifterlms/ (ver: 4.4.0)
course/outline-list-small.php (ver: 3.19.2): /home/clients/b54d876209d23e3d0fcafd57d309feb6/sites/ecm-fincopp-aistom-fad.org/wp-content/themes/fad-fincopp/lifterlms/ (ver: 3.19.2)
loop/content.php (ver: 3.14.0): /home/clients/b54d876209d23e3d0fcafd57d309feb6/sites/ecm-fincopp-aistom-fad.org/wp-content/themes/fad-fincopp/lifterlms/ (ver: 3.14.0)
loop/loop-start.php (ver: 3.0.0): /home/clients/b54d876209d23e3d0fcafd57d309feb6/sites/ecm-fincopp-aistom-fad.org/wp-content/themes/fad-fincopp/lifterlms/ (ver: 3.0.0)
myaccount/my-grades.php (ver: 3.24.0): /home/clients/b54d876209d23e3d0fcafd57d309feb6/sites/ecm-fincopp-aistom-fad.org/wp-content/themes/fad-fincopp/lifterlms/ (ver: 3.24.0)
myaccount/navigation.php (ver: 3.17.5): /home/clients/b54d876209d23e3d0fcafd57d309feb6/sites/ecm-fincopp-aistom-fad.org/wp-content/themes/fad-fincopp/lifterlms/ (ver: 3.17.5)
quiz/meta-information.php (ver: 4.17.0): /home/clients/b54d876209d23e3d0fcafd57d309feb6/sites/ecm-fincopp-aistom-fad.org/wp-content/themes/fad-fincopp/lifterlms/ (ver: 4.17.0)
quiz/start-button.php (ver: ): /home/clients/b54d876209d23e3d0fcafd57d309feb6/sites/ecm-fincopp-aistom-fad.org/wp-content/themes/fad-fincopp/lifterlms/ (ver: )

Hi @parrottowebsolution

Could you please create a staging site and turn off all plugins except LifterLMS to see if this issue occurs.

If it does, kindly let us know the host you use and you can ask them to exclude the URLs of these pages:
https://ecm-fincopp-aistom-fad.org/fincopp/courses
https://ecm-fincopp-aistom-fad.org/fincopp/memberships/
https://ecm-fincopp-aistom-fad.org/fincopp/dashboard/
https://ecm-fincopp-aistom-fad.org/fincopp/purchase/

If it doesn’t, then you’ll need to figure out the plugin that’s causing the issue by reactivating it one after the other.

Let us know if this helps.

Regards,

Since I haven’t heard back from you in a week I’m going to mark this thread as resolved. Don’t worry, if you have more questions or still need help just hit reply and let me know!

Have a great day!