Problem loading Schedule Tool after update to 5.0.29

  • Resolved micrantha

    (@micrantha)


    10 months ago

    Hello,

    After update to Webba Booking Lite 5.0.29 I discovered that after opening the Schedule Tool page and selecting a service, the page keeps showing the loading icon without successfully opening the settings page. I had to step back to 5.0.28 to solve the problem.

    Thank you, regards,
    Micrantha

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author WebbaPlugins

    (@webba-agency)

    Hello,

    Thank you for reporting about this problem. Unfortunately, we could not replicate this issue on our side (5.0.29 is working correctly here). Could you please share more information? Maybe there are any errors shown in the browser console?

    Thread Starter micrantha

    (@micrantha)

    Hello,

    After downgrading to 5.0.28 and update again to 5.0 29 the described issue did not occur anymore. So the problem is gone without explanation and all is well.

    Thank you, regards,
    Micrantha

    Plugin Author WebbaPlugins

    (@webba-agency)

    Hello,

    Probably this is the cache issue.

    Hope it will work for you. But if the problem appears again, feel free to contact us.

    Thread Starter micrantha

    (@micrantha)

    Hello,

    The issue seemed resolved, but: after 2 days without problem the issue spontaneously reappeared. When copying the site to a development version on the same server the problem did not occur.

    When selecting a service, the loading icon keeps running, and in console there is the message:
    https://our-domain/wp-admin/admin-ajax.php
    Status 500
    VersionHTTP/2
    Transferred685 B (201 B size)
    Referrer Policystrict-origin-when-cross-origin
    Request PriorityHighest
    DNS ResolutionDNS over HTTPS

    I tried again to downgrade to 5.0.28, but this time the problem was still there. Only when downgrading to 5.0.26 the function recovered.

    Regards,
    Micrantha

    Plugin Author WebbaPlugins

    (@webba-agency)

    Hi,

    Could you please clarify the value of PHP Memory Limit on your server? You can find this information here:

    WordPress admin – Tools – Site Health – Info – Server

    Thread Starter micrantha

    (@micrantha)

    Hello,

    PHP Memory Limit indicates 96M

    Regards,
    Micrantha

    Plugin Author WebbaPlugins

    (@webba-agency)

    Hello,

    This can be the reason. For correct functionality Webba Booking needs 256Mb. You need to contact your hosting provider on how to increase the limit.

    Thread Starter micrantha

    (@micrantha)

    Thank you very much. I could change the value. Problem solved.

    Regards,
    Micrantha

    Plugin Author WebbaPlugins

    (@webba-agency)


    Great. If you have any other questions, feel free to create another topic.

Viewing 9 replies - 1 through 9 (of 9 total)
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