Problem on checkout (possible bug?)

  • Resolved Abigailm

    (@abigailm)


    7 years, 4 months ago

    While testing my site I noticed an odd problem that occurs if a transaction is cancelled during the checkout process, and the user subsequently returns to the page to try to complete the order.

    We do not require purchasers to login and I have reviewed settings under the Settings/Misc tab and they are correct. “Require Login” box is NOT checked; “Show Register/Login?” is set to “none”.

    Here is what happens — if a user clicks the submit button and then goes to the payment gateway (PayPal),and then clicks the link to cancel the transaction – and later navigates back to try to complete the transaction, the “checkout” page display a user login form with the text, “To complete this payment, please login to your account. Lost Password?” Refreshing the page does not clear this.

    This happens whether or not the user is trying to place an order for the same product or a different one.

    This is not expected behavior and I can anticipate that there will be times that users will interrupt and cancel transactions and then retry them. For example, if they change their mind and want to modify the order in their cart. Based on the plugin settings, it should never be showing a login form.

    I’ve tested this on Chrome, Edge & Firefox browsers– and the problem persists on all browsers.

    Is there a fix for this?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Pippin Williamson

    (@mordauk)

    Do you use the Auto Register plugin?

    Thread Starter Abigailm

    (@abigailm)

    No. We don’t want or expect buyers to be registering on the site, as in general these are one-time purchases.

    We do have a plugin called Register Plus Redux to control registrations, but it should not interface with the EDD system. (It is

    This is an events website, using The Events Calendar and its Event Tickets and Event Tickets Pro plugins, and the only thing sold are tickets to specific events.

    I did create a test product that was not tied to the events system to test, and the problem persisted, so it seems to be an issue with EDD. (I initially reported this as a bug related to Event Tickets Pro, but they asked me to do the testing and that’s why I have come back to report this to you).

    Plugin Contributor Pippin Williamson

    (@mordauk)

    Just as a quick test, does the issue go away if you deactivate that plugin?

    Thread Starter Abigailm

    (@abigailm)

    No – I tested and the problem persists.

    I am also using a caching program– WP Fastest Cache — but I have excluded all pages with /checkout in the path from caching — but perhaps there is a cookie or javascript that should be excluded as well?

    Thread Starter Abigailm

    (@abigailm)

    Note: I have tested again and this problem continues even after upgrade to version 2.8.2 of EDD.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @mordauk I’ve archived the ask for credentials and the reply. You’re a moderator here so you can see both posts.

    Can you please ping me in the #forums Slack channel when you get a chance?

    When a mod sees an offer like that something like this gets posted in reply.

    I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

    https://make.www.ads-software.com/support/handbook/forum-welcome/#the-bad-stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

    Yes, it’s a form letter and I reply that way multiple times per week to authors. And they always comply too and get it. Almost always. ??

    This has been resolved through the EDD site support channel.

Viewing 7 replies - 1 through 7 (of 7 total)
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