Problem on ReCaptcha keys

  • Resolved GeDInfo

    (@gedinfo)


    1 year, 5 months ago

    Hi,

    We’ve been using this plugin for over two years now and have never had any problems, but it’s been a couple of months now that we’ve been getting reports that our (custom) forms no longer work. With a quick check, I noticed that both the form result and the test in the plugin settings return the error “You have entered an incorrect reCAPTCHA value.” We never changed the keys so they shouldn’t be wrong, for testing I also tried recreating new ones and redoing the configuration steps but nothing, the problem persists. We currently have version 1.70 of the plugin installed. What can this problem be caused by? How can I solve it?

    Thank you very much
    Alessio

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter GeDInfo

    (@gedinfo)

    To add information, we tested version 1.73 of your plugin on a copy of the site. Now the error is different and says “The reCAPTCHA verification period has expired. Please reload the page.” as soon as I click the test recaptcha button

    Plugin Support andrewsupport

    (@andrewsupport)

    Hi,
    ?
    This message on the plugin settings is demonstrative. It shows what users will be shown in case the keys expire. Please try to pass the verification check by clicking on the “Test verification” button. Contact us back with information about the result.

    Thread Starter GeDInfo

    (@gedinfo)

    Hi,

    updating the plugin it’s seems like everything is working fine. The messagge was a little bit misleading.

    Thank you,
    Alessio

    Plugin Support andrewsupport

    (@andrewsupport)

    Hi Alessio,

    We will try to correct the display of the message or explain its appearance to the user in the next update. Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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