Problem “Product ID”

  • Resolved kztixo

    (@kztixo)


    5 years, 9 months ago

    Hi
    Thanks for you plugin. But in show this message in Ads Google dashboard.

    “The “Product ID” parameter is missing in 98% of the activity of your Google Ads Tag
    To adapt dynamic ads to the activity of visitors to your website, make sure that this parameter is included in your tag.”

    Sorry for my english.
    Regards

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author alekv

    (@alekv)

    @kztixo It can take several days for Google Ads to pick up all product IDs.

    Also, you need to make sure that the product IDs in the merchant center match the products IDs on the website.

    Plus, I made an update to the plugin which might fix that issue too.

    Let me know in a week if it works.

    • This reply was modified 5 years, 9 months ago by alekv.
    • This reply was modified 5 years, 9 months ago by alekv.
    Thread Starter kztixo

    (@kztixo)

    Thanks for your answer.
    Yes, it has been approximately 2 weeks since I loaded the products and I am sure that the identifications of the products in the mall coincide with the identifications of the products on the website.

    Yesterday we uploaded this version plugin. But today still this stay problem.

    ?What is the problem?

    Regards

    Thread Starter kztixo

    (@kztixo)

    Hi,

    This problem continues and now it is 99%. And more than 24 hours ago update the latest version of the plugin.

    Help please.

    Regards

    Plugin Author alekv

    (@alekv)

    @kztixo

    What’s the URL of your website?
    You can send it to [email protected] if you prefer.

    I am facinf the same issue

    Thread Starter kztixo

    (@kztixo)

    Hi @alekv

    my site is https://www.comocultivo.com

    I thinks can resolve this here, because the people see the solution.

    Regards

    Plugin Author alekv

    (@alekv)

    Hi @kztixo

    I checked the dynamic product code inserted by our plugin, and all looks good: https://take.ms/NYis0

    Google Tag Assistant also reports all ok: https://take.ms/XHE3v

    What is the status in Google Ads. Have you still got missing product IDs?

    Thread Starter kztixo

    (@kztixo)

    Hi,

    Yes. See that here: https://imgur.com/a/xtJUoEU

    Regards

    Plugin Author alekv

    (@alekv)

    Ok. How long has the plugin been installed?

    And could you also take a screenshot from Google Ads -> Audience Manager -> Audience Sources -> Google Ads Tag ?

    Thread Starter kztixo

    (@kztixo)

    Ok.

    two month approximate.

    Screenshots:

    View post on imgur.com

    View post on imgur.com

    View post on imgur.com

    View post on imgur.com

    Regards

    Plugin Author alekv

    (@alekv)

    I checked the screenshots. Our plugin only transmits the four “ecomm_” values

    ecomm_category
    ecomm_pagetype
    ecomm_prodid
    ecomm_totalvalue

    The report which you took a screenshot from also doesn’t report problems with the pixel. It would, if on some pages the pixel did not fire.

    Do you still see that this error? https://imgur.com/a/xtJUoEU

    Thread Starter kztixo

    (@kztixo)

    Yes, still in 98%.

    You say a problem this is values? or
    what is the influence that?

    Regards

    Plugin Author alekv

    (@alekv)

    No, those values in your screenshots show, that the correct pixel values for the products are being tracked. That means the pixel code fires correctly.

    Maybe the Google support will be able to tell you more exactly what is missing.

    I can’t see how I can be of help anymore since the essential data checks out to be correct.

Viewing 13 replies - 1 through 13 (of 13 total)
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