Problem regenerating refund invoices

Hello Robin,
An invoice shouldn’t change when an item is refunded (following GAAP: Generally Accepted Accounting Principles). In many countries that would technically even be considered fraud (although there would be a good explanation for it in this case). It can als create confusion in which invoice is the correct one (both having the same number too). Instead, you should create a new invoice with negative amounts and together they make up the correct total.

You can do this manually if you don’t have a lot of refunds, you can also use our Professional extension which can create “credit notes” automatically based on the refunded items, using the same layout as the invoice.

Hey Ewout, thanks for your answer !

I’ve got another question, I would like to modify the “Invoice” title, by something like “Deposit invoice”, as I’m doing some pre-orders.

Do you think it possible with the free ou pro version ?

Thanks for your help !

Robin

Hey there,

Sorry to ask you this again but have you seen my request ?

Thanks for your help

Hi @robingab

You can do that using our Professional extension.

Hope that helps!

Thanks for your help Alex, I’ll check for it !