Problem Statistics since Update

  • Resolved quoup

    (@quoup)


    1 year ago

    Hey Koko,

    we have the Problem, that the Statistics only update when we log into the Admin account. Then it adds up all Visits/Pageviews on the Day of login (leaving the days between last login and current login) empty. I guess there is a Problem with Cron – but that is just a guess. The result is, that we have empty days with zero page views/visits and then days with the visits of multiple days added up. Do you have an idea how to solve this? WP and all Plugins are up2date. The Problem exists on multiple installations and different environments.

    thank you in advance!

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Danny van Kooten

    (@dvankooten)

    Hello @quoup,

    That does indeed soune like a problem with WP Cron.

    One possible improvement is to use a true server-side cronjob instead of the default WP cron mechanism: https://www.kokoanalytics.com/kb/replacing-wp-cron-with-a-server-cronjob/

    It could be that WP Cron is actually running but some other scheduled event is running before the one scheduled by Koko Analytics and never finishing. So you could also try disabling all other plugins one by one and then checking to see if it starts working.

    There are various plugins to help you investigate this further, https://www.ads-software.com/plugins/advanced-cron-manager/ used to be quite good for this.

    I hope that helps. if not, let us know please.

    j.hoffmann

    (@jhoffmann)

    Check if you are using the Duplicator Pro plugin. That one (since version 4.5.13.x) has a bug affecting the cron schedules of Koko Analytics (and quite probably other plugins too). I have reported the bug to the Duplicator team.

    I am also seeing the same problem on my various web sites. Koko only shows stats from the day I login.

    Thread Starter quoup

    (@quoup)

    @j.hoffmann: yes we are using Duplicator Pro on the affected sites. I just deactivated the plugin to test if it works afterwards. I’ll let you guys know. Thanks for the hint!

    Thread Starter quoup

    (@quoup)

    with Duplicator Pro deactivated it seems to be working again. Hope Duplicator will fix this problem soon! Thank you @jhoffmann!

    j.hoffmann

    (@jhoffmann)

    @quoup I have received feedback, that the issue will be adressed with the next release of Duplicator Pro.

    I have gone through some good testing. For now the solution seems to be.
    If using Duplicator.
    Take a backup.
    Deactivate Duplicator.
    Do a bunch of hard refreshes.
    Hopefully Koko Analytics will now show the stats daily.
    In relation to this I made this Github issue to be able to easier share screenshots and a video if needed. https://github.com/ibericode/koko-analytics/issues/235

    Maybe the developers of Duplicator Pro are not aware that this issue is affecting multiple people. Has anyone besides me contacted them directly? @paaljoachim maybe send them links to the github issue you created and to the support threads here.

    On the other side, Koko Analytics could mitigate the problem by attributing hits to the time they were recorded instead of the time when they are aggregated.

    Hey @jhoffmann

    I have contacted Duplicator support about the Github issue as well as this thread. I am following up on that.

    A Duplicator support tech added a fix to one of my sites which worked.
    They plan on adding the fix to the next release of the Duplicator Pro version.

    Plugin Support Lap

    (@lapzor)

    That’s great news! Thanks for letting us know.

    It took a while, but a new version of Duplicator Pro was finally dropped today. I checked the problematic part of the code and it seems to be patched to work correctly now.

    Plugin Support Lap

    (@lapzor)

    Awesome, thanks for the update!

Viewing 13 replies - 1 through 13 (of 13 total)
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