Problem to reset password, js error

Hi @conradoflamini

Instead of receiving a JSON object that confirms the success of the action, the request is being redirected to?/campus/patricia2023/?checkemail=confirm, causing the call to return HTML. As a result, the Frontend Login module can’t understand the data and returns the error “Something went wrong. Please try again.”.

Are you using any plugins or settings that could be causing the redirect?
If it rings a bell, the base URL of your site is /campus/, your login page is /campus/mis-entrenamientos-virtual/ but the reset password redirects to /campus/patricia2023/?checkemail=confirm

I also noticed the reset password functionality on your site always displays a success message upon submission, even when the provided username or email does not match any existing user. This suggests that a security plugin may be intercepting the request. To verify whether this is causing the redirect, we recommend temporarily disabling the security plugin on your staging site and attempting to reset the password again. If this resolves the issue, would you mind telling us what security plugin you’re using and the settings?

Thanks for your fas reply, I’m ussing wordfence, I desactive this, clean cache and nothing, also I desactiva the pluguin to hide the login page… and nothing… this was working excell until 1 week ago

Hi @conradoflamini ,

It does seem like it might be a conflict. If there’s any chance you can test this on a Staging site, it would really help if you could:

• Disable all plugins except the Toolkit to see if this still happens. If it does, try reactivating plugins to see if you can trace when it starts failing.
• Try downgrading your Toolkit version (old copies are available from the bottom of https://www.ads-software.com/plugins/uncanny-learndash-toolkit/advanced/) to match the version you were using previously to see if the behaviour is different for you with our latest release vs. the previous one.

Let us know how you make out with the above.

Thanks, I disable all pluguins ecept learn dash and elementor, and still having problem,s.

I already tried going back to previous versions and I did not notice a change…

Sorry @conradoflamini , that does make it harder to trace. It could be a must-use plugin, an htaccess or other rule, or something related to your environment configuration. We haven’t had similar reports and can’t reproduce it ourselves, so at this point it might make more sense to take a look at a system report from LearnDash and possibly site access. Since that might include sensitive information, we wondered if you could potentially open a ticket (using any form on our website) instead. That would allow us to dig deeper.