Problem Uploading Images

  • I am working on a website for a client, and I am currently unable to upload images. I keep getting the following message. It is currently in a staging area.

    “DTOS Logo alternate 1.jpg” has failed to upload due to an error
    The uploaded file could not be moved to wp-content/uploads.

    I have tried changing the permissions on files, and I still haven’t gotten it to work. Am I changing the right information?

    https://www.pipesalive.com/

    Thanks,
    Jacob

Viewing 14 replies - 1 through 14 (of 14 total)
  • Moderator t-p

    (@t-p)

    the 1st time try chmod 777 on /wp-content
    after that chmod 755 should work

    Thread Starter JHummer

    (@jhummer)

    I just tried changing to 777, and it is still not working. I am still getting the same error as before.

    jack randall

    (@theotherlebowski)

    what are you changing the permission on?

    Thread Starter JHummer

    (@jhummer)

    I am changing the permissions through Fetch

    jack randall

    (@theotherlebowski)

    the uploads folder should have 755 permissions and any/all folders inside that should too.

    how big is the file?

    can you also list all plugins and themes on your site?

    Thread Starter JHummer

    (@jhummer)

    I just went in and took a look at all the permissions, and they are all set to 755, and the file size is only 101 KB

    It is currently running the Metro theme from Themify, but I also had the same issues using the stock themes that came with the site. I kept getting the same error for each theme.

    I have also tried turning off all of the plugins, to see if that was the problem, and still not uploading. Currently I have the following plugins on.

    BM Custom Login
    Contact Form 7
    iThemes Security
    Really Simple CAPTCHA
    Under Construction

    jack randall

    (@theotherlebowski)

    go into the hosting and rename the plugins folder to anything you like and then go back to the site and see if the works.

    you’ve got a couple of antique plugins in that list too, BM Custom login hasn’t been updated in nearly 2.5 years… if i were you i’d delete it and find a more current alternative…

    Thread Starter JHummer

    (@jhummer)

    Still isn’t working. This is the first time I have ever had this problem.

    I will look into a different Custom Login. Any suggestions?

    You do have a uploads folder?

    Can you open this file, DTOS Logo alternate 1.jpg in a browser?

    Thread Starter JHummer

    (@jhummer)

    I do have an uploads folder. I was able to open the image in my browser. I changed the name to clean it up (removing the 1). Here is the link to the picture.

    https://www.pipesalive.com/wp-content/uploads/2014/11/DTOS-Logo-alternate.jpg

    jack randall

    (@theotherlebowski)

    what are the permissions on the uploads folder and folders inside it?

    Thread Starter JHummer

    (@jhummer)

    All of the permissions are at 755

    Thread Starter JHummer

    (@jhummer)

    Also, when I try the browser upload, I get “Error saving media attachment.”

    The url is https://www.pipesalive.com/wp-admin/upload.php?message=3. I’m not sure if that helps to figure this out, but I thought I would post it just in case.

    jack randall

    (@theotherlebowski)

    just a quick not, we don’t get to see those kind of links because you’re linking to a page that only you can see as you’re logged in as the admin and we’re not ??

Viewing 14 replies - 1 through 14 (of 14 total)
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