Problem when accessing reports

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter serest

    (@serest)

    I share a video where you can see the problem:

    https://drive.google.com/file/d/1enD0UWcQfWMaZDmEjttTHwRdUoGka-nf/view?usp=sharing

    Thread Starter serest

    (@serest)

                  # Matomo
    • Versión del plugin Matomo: 5.1.0
    • Config existe y se puede escribir el él.: Sí (“$abs_path/wp-content/uploads/matomo/config/config.ini.php” )
    • JS Tracker existe y se puede escribir el él.: Sí (“$abs_path/wp-content/uploads/matomo/matomo.js” )
    • Directorios del plugin: Yes ([{“pluginsPathAbsolute”:”$abs_path\/wp-content\/plugins\/matomo\/plugins”,”webrootDirRelativeToMatomo”:”..\/plugins”}])
    • Escritura en el directorio Tmp: Yes ($abs_path/wp-content/cache/matomo)
    • Versión de Matomo: 5.1.0
    • idSite del blog de Matomo: 1
    • Versión instalable de Matomo: 5.1.0 (Install date: 2024-06-25 21:57:07)
    • Upgrades outstanding: No
    • Upgrade in progress: No

    Endpoints

    • Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
    • Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
    • Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
    • Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

    Crons

    • Hora del servidor: 2024-06-26 03:22:09
    • Hora del blog: 2024-06-25 22:22:09 (Las fechas a continuación se muestran en la zona horaria del blog)
    • Sync users & sites: Next run: 2024-06-26 21:59:31 (23 horas 37 min) ( Last started: 2024-06-25 21:59:31 (-22 min 38s). Last ended: 2024-06-25 21:59:31 (-22 min 38s). Interval: daily)
    • Archive: Next run: 2024-06-25 22:57:09 (35 min 0s) ( Last started: 2024-06-25 21:57:11 (-24 min 58s). Last ended: 2024-06-25 21:57:11 (-24 min 58s). Interval: hourly)
    • Update GeoIP DB: Next run: 2024-07-25 21:59:31 (29 días 23 horas) ( Last started: 2024-06-25 21:59:31 (-22 min 38s). Last ended: 2024-06-25 21:59:34 (-22 min 35s). Interval: matomo_monthly)

    Comprobaciones obligatorias

    • Versión PHP >= 7.2.5: ok
    • PDO extensión: ok
    • PDO\MYSQL extensión: ok
    • MYSQLI extensión: ok
    • Otras extensiones requeridas: ok
    • Funciones requeridas: ok
    • Configuración PHP solicitada (php.ini): ok
    • Directorios con acceso de escritura: ok
    • Directorios con derechos de escritura para Administrador de etiquetas: ok

    Comprobaciones opcionales

    • 64-bit PHP Binary: ok
    • Estado del rastreador: ok
    • Límite de memoria: ok
    • Zona Horaria: ok
    • Abrir URL: ok
    • GD > 2.x + Freetype (gráfica): ok
    • Otras extensiones: ok
    • Warning Otras funciones: warning (shell_exec It is recommended to turn on this PHP built-in function. Read this to learn more. set_time_limit mail parse_ini_file glob gzopen md5_file )
    • Filesystem: ok
    • Ultimo archivado completado exitosamente.: ok
    • Capacidades de la base de datos: ok
    • Tama?o máximo del paquete: ok
    • Geolocalización: ok
    • Actualizar sobre HTTPS: ok
    • Mobile Messaging SMS Provider: ok
    • Supports Async Archiving: No
    • Async Archiving Disabled in Setting: No
    • Location provider ID: geoip2php
    • Location provider available: Yes
    • Location provider working: Yes
    • Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

    Matomo Settings

    • Track mode: default
    • Track ecommerce: Yes
    • Track codeposition: footer
    • Track api endpoint: default
    • Track js endpoint: default
    • Version history: 5.1.0
    • Core version: 5.1.0
    • Last tracking settings update: 1719370771
    • Last settings update: 1719370771

    Logs

    • Ninguno:

    WordPress

    • Home URL: $site_url
    • Site URL: $site_url
    • WordPress Version: 6.5.5
    • Number of blogs: 1
    • Multisite Enabled: No
    • Network Enabled: No
    • WP_DEBUG: No
    • WP_DEBUG_DISPLAY: Yes
    • WP_DEBUG_LOG: No
    • DISABLE_WP_CRON: –
    • FORCE_SSL_ADMIN: Yes
    • WP_CACHE: Yes
    • CONCATENATE_SCRIPTS: –
    • COMPRESS_SCRIPTS: –
    • COMPRESS_CSS: –
    • ENFORCE_GZIP: –
    • WP_LOCAL_DEV: –
    • WP_CONTENT_URL: $site_url/wp-content
    • WP_CONTENT_DIR: $abs_path/wp-content
    • UPLOADS: –
    • BLOGUPLOADDIR: –
    • DIEONDBERROR: –
    • WPLANG: –
    • ALTERNATE_WP_CRON: –
    • WP_CRON_LOCK_TIMEOUT: 60
    • WP_DISABLE_FATAL_ERROR_HANDLER: –
    • MATOMO_SUPPORT_ASYNC_ARCHIVING: –
    • MATOMO_ENABLE_TAG_MANAGER: –
    • MATOMO_SUPPRESS_DB_ERRORS: –
    • MATOMO_ENABLE_AUTO_UPGRADE: –
    • MATOMO_DEBUG: –
    • MATOMO_SAFE_MODE: –
    • MATOMO_GLOBAL_UPLOAD_DIR: –
    • MATOMO_LOGIN_REDIRECT: –
    • Permalink Structure: /%postname%/
    • Possibly uses symlink: No
    • Upload base url: $site_url/wp-content/uploads
    • Upload base dir: $abs_path/wp-content/uploads
    • Upload url: $site_url/wp-content/uploads/2024/06
    • Custom upload_path:
    • Custom upload_url_path:
    • Compatible content directory: Yes
    • WP_Filesystem Initialized: Yes

    WordPress Plugins

    • Advanced Shipment Tracking for WooCommerce: 3.5.3
    • AeroCheckout: Custom WooCommerce Checkout Pages: 3.4.0
    • All-in-One WP Migration: 7.78 (Network enabled)
    • CartFlows: 1.11.15
    • CartFlows Pro: 1.11.14
    • Checkout Field Editor for WooCommerce: 1.9.1
    • Code Snippets: 3.5.0
    • Easy Product Bundles for WooCommerce: 3.5.0
    • Elementor: 3.16.3
    • Elementor Pro: 3.7.2
    • Free Shipping Label: 2.6.13
    • Loco Translate: 2.6.6
    • Matomo Analytics – Ethical Stats. Powerful Insights.: 5.1.0
    • myStickymenu: 2.6.4
    • Photo Reviews for WooCommerce: 1.2.9
    • Product Feed PRO for WooCommerce: 12.9.5
    • SiteGround Optimizer: 7.4.1
    • Spectra: 2.7.9
    • Starter Templates: 3.4.1
    • Upsell Order Bump Offer for WooCommerce: 2.2.6
    • Variation Images Gallery for WooCommerce: 2.3.6
    • Variation Swatches for WooCommerce: 2.0.26
    • WooCommerce: 8.1.1
    • WooCommerce Cart Abandonment Recovery: 1.2.25
    • WooCommerce Direct Checkout: 3.2.4
    • WooCommerce Notification Premium: 1.4.6
    • WooCommerce Order Status Manager: 1.13.2
    • WPCode Lite: 2.1.2
    • WPForms: 1.7.5.3
    • WP Mail SMTP: 3.9.0
    • WPvivid Backup Plugin: 0.9.91
    • YITH WooCommerce Product Bundles: 1.27.0
    • Active Plugins: 29 (all-in-one-wp-migration:7.78 astra-sites:3.4.1 cartflows-pro:1.11.14 cartflows:1.11.15 code-snippets:3.5.0 easy-product-bundles-for-woocommerce:3.5.0 elementor-pro:3.7.2 elementor:3.16.3 free-shipping-label:2.6.13 insert-headers-and-footers:2.1.2 loco-translate:2.6.6 matomo:5.1.0 mystickymenu:2.6.4 sg-cachepress:7.4.1 ultimate-addons-for-gutenberg:2.7.9 upsell-order-bump-offer-for-woocommerce:2.2.6 woo-advanced-shipment-tracking:3.5.3 woo-cart-abandonment-recovery:1.2.25 woo-checkout-field-editor-pro:1.9.1 woo-photo-reviews:1.2.9 woo-product-feed-pro:12.9.5 woo-product-variation-gallery:2.3.6 woo-variation-swatches:2.0.26 woocommerce-notification:1.4.6 woocommerce-order-status-manager:1.13.2 woocommerce:8.1.1 woofunnels-aero-checkout:3.4.0 wpforms:1.7.5.3 wpvivid-backuprestore:0.9.91)
    • Theme: astra (astra)

    Server

    • Server Info: LiteSpeed
    • PHP OS: Linux
    • PHP Version: 7.4.33
    • PHP SAPI: litespeed
    • PHP Binary Name: /usr/local/bin/lsphp
    • PHP Maxmind DB extension: Not loaded
    • PHP Error Reporting: 0 After bootstrap: 0
    • Timezone: UTC
    • WP timezone: America/Bogota
    • Locale: es_ES
    • User Locale: es_ES
    • Memory Limit: 1G (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
    • WP Memory Limit: 40M
    • WP Max Memory Limit: 1G
    • Timezone version: 2024.1
    • Time: 1719372130
    • Max Execution Time: 30
    • Max Post Size: 1G
    • Max Upload Size: 1073741824
    • Max Input Vars: 10000
    • Disabled PHP functions: Yes (show_source, system, shell_exec, passthru, exec, popen, proc_open)
    • zlib.output_compression is off: Yes
    • Curl Version: 7.61.1, OpenSSL/1.1.1k
    • Suhosin installed: No

    Database

    • MySQL Version: 5.5.5
    • Mysqli Connect: Yes
    • Force MySQL over Mysqli: No
    • DB Prefix: wpp6_
    • DB CHARSET: utf8mb4
    • DB COLLATE:
    • SHOW ERRORS: No
    • SUPPRESS ERRORS: No
    • Uses Socket: No
    • Uses IPv6: No
    • Matomo tables found: 50
    • DB tables exist: Yes
    • Matomo users found: 1
    • Matomo sites found: 1
    • Permisos requeridos: OK

    Browser

    • Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36)
    • Language: es,es-es,en-us,en
    Thread Starter serest

    (@serest)

    I tried entering from another browser and it works correctly! Thank you

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    Hi @serest, were you using chrome?

    Thread Starter serest

    (@serest)

    Yes chrome! Do you know why it happens?

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    Chrome is blocking some requests to your website, specifically, for files that provide styling information for Matomo. It doesn’t happen for me when I use chrome to view a test Matomo for WordPress deploy, so it might be due to a combination of chrome and something you’re hosting provider is doing (or another WordPress plugin). If you’d rather use chrome, I can look into it further. If you’re able to add a temporary WordPress user I can use with the matomo_view capability I can look into it myself (email dizzy (at) innocraft (dot) com if so). Otherwise I’ll have to walk you through getting some extra information.

    Edit: you could also try clearing your browser cache on chrome. I’m not sure if it will do anything, but it’s a simpler thing to try than doing the above.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Problem when accessing reports’ is closed to new replies.