Problem when upload file attachments is true

  • Resolved saeednajafi22

    (@saeednajafi22)


    11 years, 1 month ago

    Hi
    I set “Allow ticket creators to upload file attachments” to “true”.
    when a user sens a ticket containing attachment there is no problem.

    but when he does not choose a file to upload then this error displays:
    No file was uploadedFile exceeds the maximum allowed sizeFile size outside allowed lower boundInvalid file nameFile could not be saved.

    https://www.ads-software.com/plugins/wpsc-support-tickets/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author jquindlen

    (@jquindlen)

    I cannot recreate this issue, but if you would be kind enough to let me observe this behavior on your server, I should be able to resolve the issue. Follow up with me at [email protected]

    Thread Starter saeednajafi22

    (@saeednajafi22)

    I’ll send you some screenshots asap.
    But please test this:
    Enable file upload, submit a ticket without choosing a file , you will see the problem. ( I’m using chrome)

    Plugin Author jquindlen

    (@jquindlen)

    I must have missed your emails, can you resend? When I do what you say, it works fine for me, even in Chrome. If you can send me a URL and get me admin access I can resolve this. Otherwise, I am flying blind because I cannot recreate this issue. Thanks!

    Thread Starter saeednajafi22

    (@saeednajafi22)

    Hi
    Sorry for delay.
    I emailed screenshot to you.
    Tanx

    Plugin Author jquindlen

    (@jquindlen)

    I appreciate the screenshot, but it doesn’t help me resolve this. I need direct access to your wp-admin in order to solve this, which is why I’ve been asking for it ?? I can understand not wanting to give out admin access, but I’m afraid I cannot help you without it.

    Plugin Author jquindlen

    (@jquindlen)

    Wait, I think I may have solved the problem in version 2.2. Please upgrade and let me know.

Viewing 6 replies - 1 through 6 (of 6 total)
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